Client Success Manager

About the Role:

• You’ll own the end-to-end success of assigned accounts, delivering white-glove onboarding, deep product adoption, and long-term value across booking, ticketing, and marketing.
• This role is strategic and relationship-driven—focused on retention, expansion, and growth.
• You will report directly to the Client Success Lead and partner closely with Sales, Product, and Marketing.

Responsibilities:

• Lead high-touch onboarding for new clients, including configuration, workflow design, and tailored training.
• Proactively monitor client health and identify risks and opportunities for expansion.
• Maintain clean, accurate account documentation and lifecycle tracking.

Requirements:

• 3–5+ years of experience in Client Success, Account Management, or SaaS onboarding—ideally in live events or hospitality.
• Strong facilitation and communication skills across live training, written communication, and strategic conversations.
• High ownership mindset: proactive, accountable, and comfortable operating independently in ambiguous environments.

What You’ll Get:

• Ownership over meaningful client relationships, outcomes, and success.
• The opportunity to help shape and scale Opendate’s Client Success function.
• Competitive compensation with performance-based bonus and equity, plus benefits including health, vision, dental, flexible PTO, 401(k) match, and remote-friendly policies.