Senior Onboarding Manager

About the Role:

• Deliver exceptional onboarding experiences across all provider segments, with focus on complex, high-value accounts.
• Blend hands-on execution with strategic responsibility for partnership management and KPI leadership.
• Operate with significant autonomy and travel for on-site support to top-tier accounts.

Our Objectives for the Role:

• Independently manage onboarding across all segments and states, owning a portfolio of up to 25 onboardings.
• Serve as primary relationship owner for assigned partnerships, optimizing tooling and workflows.
• Mentor and train junior onboarding managers, and lead process improvements that scale.

We're Looking For:

• Proven track record managing complex, high-volume onboarding portfolios with strong customer satisfaction.
• Experience owning strategic partnerships and translating performance data into actionable strategies.
• Comfort operating autonomously and willingness to travel for on-site support.

Why Join Us:

• Own outcomes for Moxie's most complex accounts, with autonomy to shape onboarding processes.
• Build repeatable, high-quality processes from the ground up and mentor future onboarding managers.
• Directly connect your work to business results through GMV ownership for launches.