Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
Own client relationships as the senior operations owner for high-priority accounts.
Manage escalations end-to-end and drive activation and growth strategies.
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.
Manage a portfolio of accounts, leading renewal conversations to maintain GRR and create expansion opportunities.
Drive pricing migration and multi-module adoption by positioning Workleap Agent as a performance multiplier.
Reduce churn with early risk detection and Mid-Term Value Reviews, using AI tools to prepare and scale.
Workleap is a Montreal-based tech company creating simple products that make a real difference, with two lines: Workleap Agent and ShareGate. Trusted by over 15,000 companies worldwide, it values builders and intentional hiring, fostering a culture of intensity and ambiguity.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Lead, coach, and develop a team of Account Managers to drive expansion revenue across SMB and mid-market customers.
Translate revenue goals into clear frontline expectations and build operating rhythms to reinforce them.
Partner with Client Success, Sales, Revenue Operations, and Product to improve account expansion strategy and execution.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. As the fastest growing company in the therapy EMR space, they cultivate a culture of smart work, positive impact, and talented people.
Lead and coach a team of Account Managers to drive upsell, cross-sell, and expansion revenue across SMB and mid-market customers.
Establish effective operating rhythms, including pipeline reviews, forecasting, and performance management.
Collaborate cross-functionally with Client Success, Sales, and Product to shape customer expansion strategy.
This company is a fast-growing healthcare technology provider focused on physical therapy, occupational therapy, and speech-language pathology practices. The organization emphasizes a performance-driven culture and is scaling its Account Management team.
Lead and develop a high-performing Account Management team to exceed gross profit targets.
Drive incremental spend by coaching the team to activate paused campaigns and identify opportunities.
Improve processes and cross-functional alignment to support successful campaign launches.
Ibotta changes how advertisers approach mobile marketing with a rewards-based platform. The company is rapidly growing and maintains a collaborative, data-driven culture.
Lead a team of engagement managers, coaching and developing them to deliver excellence.
Own portfolio health end-to-end, spotting risks early and ensuring promised outcomes.
Act as clients' trusted advisor on AI-driven CX transformation and drive account growth.
Replicant builds AI-powered customer service platforms that help contact centers automate and improve interactions. Their AI agents handle millions of calls monthly for Fortune 500 companies, and the team is remote-first, kind, and ambitious.
Own a book of accounts and drive renewals and expansions, protecting GRR and creating NRR growth.
Lead pricing migration and multi-module adoption conversations, positioning Workleap Agent as a force multiplier.
Maintain a clean HubSpot pipeline and use AI tools to prep for high-value customer conversations.
Workleap is a Montreal-based tech company building simple products for managers and Microsoft 365 governance, trusted by 15,000+ companies. It's a high-growth scale-up with a collaborative, high-trust culture.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead and develop a high-performing team of Commercial Account Managers, setting standards for customer engagement and commercial execution.
Drive team outcomes across retention, renewals, expansion, customer health, and forecast accuracy.
Elevate customer value and manage risk through success planning, product adoption, and cross-functional collaboration.
Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're a global crew of 600+ professionals united by a culture rewarding integrity, ownership, and raising the bar.
Own the scaled customer success motion end-to-end, including strategy, execution, and team leadership.
Design data-driven customer journeys with segmentation, health scoring, and automated playbooks for high-volume accounts.
Manage and develop a team of six Scaled CSMs through coaching, reviews, and process improvements.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. With over 5,500 customers including organizations like the San Diego Zoo, they have facilitated over $1 billion in grants and maintain a strong customer love and an inclusive culture.
Own end-to-end retention and growth for a large portfolio of single-location accounts, building market-specific strategies.
Design and execute proactive selling motions and communication campaigns to drive engagement and revenue.
Segment the portfolio to prioritize high-ROI accounts and surface market insights to cross-functional teams.
Odeko is an all-in-one operations and technology partner for over 20,000 independent coffee shops and cafes, helping them manage supplies, financing, and more. The company has a team of over 400 diverse, passionate employees focused on developing technology to support small businesses.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Lead and develop a team of Account Managers to achieve bookings and revenue goals.
Maintain rigorous pipeline management and forecasting to identify risk and upside.
Drive sales execution across territory planning, customer engagement, and deal closure.
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management. The company serves over 1,400 clients across 25+ countries and supports 4 million beds annually, with a diverse and supportive team.
Own a high-volume portfolio of 130–150 accounts end-to-end, from onboarding through renewal and expansion.
Drive adoption and revenue growth through regular calls, optimization reviews, and strategic proposals.
Partner cross-functionally with Product and other teams to bring the customer voice into company decisions.
Help Scout builds customer support software that treats people like people, not tickets, serving over 10,000 companies worldwide. They are a fully remote team of 120+ teammates with a culture focused on ownership, curiosity, and quality.
Serve as a primary point of contact for assigned clients and manage day-to-day communication.
Build and maintain positive, professional relationships with clients.
Understand client needs and help identify appropriate CareerSwift solutions.
CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. They are a growing team with a collaborative and supportive culture.
Own a portfolio of 4–6 B2B accounts, running Power Circuit diagnostics and building strategy around growth constraints.
Coordinate paid, SEO, content, ABM, and creative work around a single account strategy, working directly with client sales leadership.
Manage client retention and expansion, lead renewals, and grow MRR in your portfolio while building multi-threaded relationships.
Power Digital is an AI-Native Growth Firm that helps leading and emerging brands grow by combining deep vertical expertise with proprietary technology. The company is a people-first firm with a culture built on curiosity, ambition, and accountability.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Serve as a trusted advisor to key accounts and support new client onboarding.
Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.
Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.