Own end-to-end management of critical customer escalations for key accounts in EMEA, establishing action plans and communication cadences.
Apply strong judgment in risk management, driving post-mortem analyses and lessons learned to track preventive actions.
Identify recurring escalation themes to drive continuous improvements in product, process, and operational readiness.
Zscaler accelerates digital transformation with its SASE-based Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. As the world's largest in-line cloud security platform, it operates across 160+ public exchanges globally, with a culture driven by deep customer obsession and a commitment to AI-native enterprise solutions.
Coordinate multiple active projects under the direction of the Project Manager, tracking tasks, tickets, and timelines.
Communicate proactively with clients and vendors regarding scope, scheduling, updates, and next steps.
Ensure follow-up on open items, maintain documentation, and escalate delays or blockers appropriately.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software/hardware sales. With 13 years of experience, they service roughly 1400 clients nationwide and focus on building relationships and partnerships.
Manage client retention, growth, and successful onboarding of new clients.
Oversee day-to-day account activities, program execution, and client reviews.
Collaborate with internal teams to drive engagement and resolve issues.
Personify Health offers a personalized health platform that combines health plan administration, wellbeing solutions, and care navigation to improve outcomes. The company is mission-driven, values diverse perspectives, and supports employee wellbeing with professional development and comprehensive benefits.
Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Lead end-to-end project management for complex infrastructure, new cloud builds, and data center migrations.
Partner with internal technical teams to ensure seamless execution and alignment.
Establish program management frameworks and drive proactive risk management.
Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The company protects thousands of customers from cyberattacks and data loss with its SASE-based Zero Trust Exchange platform, and is building an AI-native enterprise with a team of over 10,000 employees.
Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
Act as an escalation point for critical situations and manage team performance metrics.
Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.
Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
Own and scale the partner ecosystem across international regions, driving Armis partner enablement and managing partner-delivered functions.
Ensure timely project delivery, drive value realization, and manage escalations across international regions.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Lead end-to-end project delivery for security and IT initiatives, transforming business needs into executable plans.
Coordinate cross-functional teams including Security, Engineering, IT, Finance, and Legal to align deliverables and manage dependencies.
Maintain project health, report status, and mitigate risks to ensure on-time delivery within scope.
Sonatype is the software supply chain security company, providing end-to-end security solutions including proactive open source protection and enterprise-grade SBOM management. With over 2,000 organizations relying on their platforms, including 70% of the Fortune 100, they are a leader in the industry and value innovation and diversity.
Lead a complex cybersecurity and enterprise security engineering program for a large Federal Government client.
Manage contract performance, personnel, schedule, deliverables, risks, and technical activities.
Oversee IT and cloud security architecture, engineering, development, and implementation.
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. It is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL, fostering a culture of service and excellence.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Manage multiple customer projects simultaneously, ensuring timely implementations aligned with best practices.
Plan, document, and execute all phases of the project lifecycle, including scope, timeline, and risk management.
Build relationships with customer stakeholders and collaborate cross-functionally to drive value and satisfaction.
FireMon is a cybersecurity company providing network security policy management for hybrid enterprises. It is a global thought leader in the NSPM space with a disruptive, innovative culture where employees have significant impact on products and business outcomes.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Run the operational core: engineering, client support, cybersecurity, and IT operations.
Ensure service delivery, accountability, and our 97% client retention rate.
Build operational scorecards and drive automation across the technology organization.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The company is a small, fast-moving team that acts as an extension of its clients' IT departments, aiming to build trust and keep bad actors out.
Lead and develop a team of account managers, setting standards and career paths while ensuring balanced workloads.
Own the health of client relationships and directly manage high-visibility accounts with best practices.
Refine project management processes, drive Monday.com adoption, and champion AI enablement.
bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.
Manage strategic client relationships and full client journey from sales to service delivery.
Coordinate with engineering to resolve technical issues and ensure high performance and availability.
Identify growth opportunities and lead cross-functional projects in a high-ownership role.
We are a technology-driven company serving demanding financial markets, offering infrastructure and hosting solutions. Our lean, collaborative remote environment values initiative and proactive problem-solving.
Build strategic relationships with customer technical leaders to maximize Smartsheet value.
Drive adoption of Smartsheet products by providing technical guidance and best practices.
Collaborate with internal teams to ensure successful delivery of services and identify growth opportunities.
Smartsheet provides a leading cloud-based platform for work execution, empowering organizations to plan, track, automate, and report on work at scale. Founded in 2005, the company has grown to serve millions of users worldwide, fostering a culture of innovation, collaboration, and equal opportunity.
Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline.
Be the client's trusted point of contact throughout the integration, surfacing risks early and understanding requirements.
Track client-specific product feature requests from intake through resolution, ensuring tickets don't get lost without visibility.
Sardine is the leading agentic risk platform for fighting financial crime. It has a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.
Manage a suite of 40 embedded security and intelligence professionals across multiple clients, overseeing hiring, performance, and client satisfaction.
Collaborate with recruitment and HR to screen candidates, conduct employee check-ins, and provide mentorship in security and intelligence fields.
Serve as primary relationship manager between Concentric and client managers, ensuring alignment on program goals and resolving concerns.
Concentric is a risk consultancy specializing in strategic security and intelligence services for private clients and corporations globally. The company values integrity, collaboration, and relationships, and is composed of elite professionals from military, government, and intelligence backgrounds.
Manage a portfolio of cyber incidents and data breach cases, serving as the primary point of contact for clients and vendors.
Coordinate breach communications and data processing, including data scrubbing and letter production.
Utilize advanced Excel skills to analyze and reconcile complex datasets for notification and fulfillment.
TransUnion is a global information and insights company that makes trust possible by providing a reliable view of consumers. With over 12,000 associates operating in more than 30 countries, we foster a culture of growth, diversity, and collaboration.