Own complex requests and escalations, resolving issues with providers, invoices, and system failures.
Ensure compliance on every request by verifying authorizations and meeting HIPAA standards, while delivering client projects directly.
Diagnose platform issues, report bugs, and mentor junior teammates to improve team efficiency.
SettLiT is a digital health intelligence platform for personal injury and mass-tort law firms, providing fast access to health and claims data. It is part of Marble, an early-stage technology company with a small, collaborative team focused on core values of Hunger, Humility, and Care.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Assist in the installation of new Pension Risk Transfer cases by owning data workstreams and collaborating with clients.
Analyze and cleanse client data, ensure accurate uploads, and conduct testing to meet expected results.
Communicate data discrepancies to the Pricing Team and identify risks to ensure mitigating controls.
Banner Life Insurance Company is a leader in Pension Risk Transfer, securing retirement for over 200,000 annuitants annually with over $14 billion in premium. With a culture built on meaningful impact and genuine enjoyment, we support our people through career development and comprehensive benefits.
Coordinate IR intake, real-time consultant capacity, and scoping to meet 15-minute response SLAs.
Manage engagement scheduling, SOWs, and completion-to-invoice workflows across stakeholders.
Maintain CRM records, reporting, and process improvements to support revenue capture.
Vector3, Inc. is an incident response firm that specializes in responding to Business Email Compromise and Ransomware incidents, helping insured organizations investigate, contain, and recover from cyber events. It operates as part of Tokio Marine HCC, which has 4,300 employees worldwide and values integrity, empowerment, and collaboration.
Own end-to-end operation of the Comparion Advantage Program, including partner strategy, compensation, and performance metrics.
Collaborate with internal stakeholders, including regional leadership and agents, to align program with growth objectives.
Leverage data-driven insights and dashboards to drive decision-making and optimize referral quality and production.
Comparion, part of Liberty Mutual, manages a field partnership program that connects insurance agents with external partners to generate new business. The company values inclusion and offers comprehensive benefits, flexible work arrangements, and professional development opportunities.
Lead complex, cross-functional programs from planning to launch, managing scope, timeline, investment, and outcomes.
Build integrated program plans across Product, Engineering, Operations, and Commercial teams.
Establish program governance, manage risks and dependencies, and provide executive-level reporting.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. They have a team of 25,200 people across 32 countries and a people-first, inclusive culture.
Formatting, reviewing, and validating insurance company statistical data feeds for regulatory reporting and creating analysis reports for clients.
Providing project-based oversight for Statistical Analysts, including troubleshooting and quality control for deliverables.
Acting as day-to-day project lead for client accounts, managing communications, timelines, timekeeping, invoices, and monitoring requests and statements of work.
Perr&Knight provides insurance consulting and software solutions to the property & casualty and life, accident & health industries. With over 150 insurance professionals, including 30+ credentialed actuaries, it is among the largest independent actuarial and insurance consulting firms in the United States, fostering a friendly, dynamic work environment.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Manage all aspects of high-profile/complex projects, including placing orders, tracking shipments, and billing customers correctly.
Coordinate with vendors, customers, and sales teams on pricing, order placement, claims, and account management to ensure customer expectations are met.
Proactively seek alternative methods to deliver projects on time and within budget, while deepening customer relationships through on-site visits as needed.
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. With over 460 warehouse storefront locations and a strong network of eight regions, the company emphasizes a collaborative and inclusive culture focused on customer service and career growth.
Lead customer engagement throughout deployment, solution adoption, and ongoing operations to ensure a positive customer experience.
Facilitate stakeholder meetings, track success criteria, and develop action plans to keep projects on schedule.
Act as customer advocate within Everbridge, sharing insights with internal teams to improve platform value.
Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. The company values its team members and offers comprehensive benefits and a supportive work environment.
Own end-to-end management of critical customer escalations for key accounts in EMEA, establishing action plans and communication cadences.
Apply strong judgment in risk management, driving post-mortem analyses and lessons learned to track preventive actions.
Identify recurring escalation themes to drive continuous improvements in product, process, and operational readiness.
Zscaler accelerates digital transformation with its SASE-based Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. As the world's largest in-line cloud security platform, it operates across 160+ public exchanges globally, with a culture driven by deep customer obsession and a commitment to AI-native enterprise solutions.
Investigates and processes commercial claims, evaluating coverage and damages within assigned authority.
Communicates directly with insureds, claimants, agents, and internal customers to resolve claims.
Documents claim files, negotiates settlements, and identifies fraud or subrogation potential.
Liberty Mutual is a global insurance company offering commercial and personal insurance products and services. With a fast-growing and inclusive culture, the company values employee development, well-being, and diversity across its large national workforce.
Provide entry-level coordination and administrative support for the Voice of the Client program, including survey administration and reporting.
Monitor client feedback mailbox, respond to routine requests, and support system data entry in Qualtrics, Salesforce, and SharePoint.
Prepare routine reports, dashboard exports, and presentation materials using approved templates and processes.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. It is a Fortune 500 firm with over 50,000 professionals and revenue of $16.1 billion in fiscal year 2025, fostering a collaborative and growth-oriented culture.
Manage new opportunity intake and presales scoping processes, including proposals and template scoping.
Interface daily with service leads, account executives, and technical leaders to support presales and delivery.
Maintain service opportunities in Salesforce and Jira to ensure accurate forecasting and pipeline analysis.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees and a focus on core values, the company fosters an enjoyable, collaborative workplace atmosphere.
Provide administrative and logistical support across multiple federal and state client contracts and projects.
Monitor and maintain project databases to ensure accurate and up-to-date program information.
Coordinate meetings, document compliance, and communicate with clients, consultants, and government stakeholders.
This company provides project support services to federal and state government clients, working with scientific professionals and consultants. The culture is collaborative, innovation-focused, and fully remote with opportunities to impact government programs.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Serve as a primary point of contact for clients, ensuring a positive experience through phone, email, and other channels.
Coordinate new client onboarding activities and support account management, including maintaining accurate databases and assisting with billing reconciliation.
Manage multiple priorities across clients, vendors, and internal teams while maintaining strong communication and problem-solving skills.
Savvital provides offshore staffing solutions and high-performing Virtual Professionals (VPs) to help modern businesses scale efficiently. They are a growing company focused on building capacity and eliminating operational bottlenecks, with a fast-paced, entrepreneurial culture.
Lead day-to-day Cyber Fusion Center operations including security analysis, incident response, and escalations.
Drive operational excellence, SLA attainment, and continuous improvement initiatives for service quality.
Serve as a visible customer-facing leader, building confidence and representing Avertium's capabilities.
Avertium is a cyber fusion and MXDR leader delivering comprehensive security and compliance services to mid-market and enterprise customers. The company employs a workforce focused on innovation and growth, fostering a culture of continuous improvement and customer trust.