Customer Success Manager

Responsibilities:

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions.
• Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage, assist in preparing reporting, and collaborate cross-functionally to resolve issues.

Requirements:

• 1–2 years of professional experience in a customer-facing role or strong internship background.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Comfort with data and ability to summarize reports in plain English.

Additional Skills:

• Key competencies in Microsoft Office and/or Google Workspace.
• Exposure to project management tools like Smartsheet or JIRA is a plus.
• Bachelor's degree or equivalent practical experience.

Interview Process:

• Video interview with Talent Acquisition Team.
• Video interview with Hiring Manager via MS Teams.
• Video interview with Team via MS Teams.