Customer Success Associate

What You'll Do:

• Serve as the primary point of contact for a defined book of accounts, ensuring customers are engaged and set up for renewal.
• Drive outreach ahead of renewals, lead conversations, handle objections, and negotiate terms for flat renewals and smaller expansions.
• Use product usage data to demonstrate value and identify feature adoption opportunities.

Who You Are:

• Experienced in a customer-facing role with strong rapport-building and problem-solving skills.
• Comfortable with data and spreadsheets, using them to spot trends and make decisions.
• Clear communicator with a track record of follow-through and interest in the commercial side of customer success.

Why This Role:

• This is an entry-level role with real ownership from day one and mentorship from senior teammates.
• You'll build relationships and be the person customers look forward to hearing from.
• You'll learn by doing, with opportunities to develop skills in account management and commercial negotiation.