Lead the delivery of Managed Services commercial operations, ensuring SOWs, PCRs, and amendments are complete, consistent, and ready for review.
Coordinate commercial intake, track requests, and route issues to appropriate owners while maintaining visibility into status and dependencies.
Drive continuous improvement by standardizing templates, checklists, and workflows, and provide operational reporting on performance metrics.
AHEAD builds platforms for digital business, weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. AHEAD fosters a culture of belonging and values diversity, with a focus on employee growth through training and certifications.
Own day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units.
Administer identity, access, endpoint, and cloud environments including Microsoft 365, Google Workspace, AWS, and security tooling.
Manage MSPs, drive business unit integrations onto HQ-managed platforms, and support SOC 2 compliance evidence.
Cordance accelerates the growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. It is an experienced team of operators with a passion for software, partnering with founders to scale businesses and build lasting value.
Manage a portfolio of cyber incidents and data breach cases, serving as the primary point of contact for clients and vendors.
Coordinate breach communications and data processing, including data scrubbing and letter production.
Utilize advanced Excel skills to analyze and reconcile complex datasets for notification and fulfillment.
TransUnion is a global information and insights company that makes trust possible by providing a reliable view of consumers. With over 12,000 associates operating in more than 30 countries, we foster a culture of growth, diversity, and collaboration.
Monitor, triage, and respond to security alerts and incidents across the security stack.
Engineer, implement, and maintain information security technologies such as SIEM, detection rules, and automation.
Collaborate with teams to promote information security culture and advise on cyber risk across the organization.
VEIC is a sustainable energy organization working toward a healthy planet, thriving people, and energy justice. The company values an inclusive culture and supports flexible work arrangements, welcoming candidates of all backgrounds.
Manage new opportunity intake and presales scoping processes, including proposals and template scoping.
Interface daily with service leads, account executives, and technical leaders to support presales and delivery.
Maintain service opportunities in Salesforce and Jira to ensure accurate forecasting and pipeline analysis.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees and a focus on core values, the company fosters an enjoyable, collaborative workplace atmosphere.
Manage incoming project requests and workflows using Monday.com, ensuring accurate tracking, prioritization, and completion.
Coordinate marketing activities for office relocations, webinars, and vendor relationships while improving processes with AI tools.
Support employee onboarding and shared inbox management, maintaining process documentation and operational guidance.
Our partner company operates in the marketing and content space, leveraging technology to streamline operations. They foster a collaborative, technology-enabled culture focused on efficiency and innovation.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee 24x7x365 operational support, including on-call rotations, escalation management, and incident response.
Drive operational excellence through ITSM and ITIL-aligned processes, managing service health, SLAs, and continuous improvement.
Cision is the global leader in consumer and media intelligence, equipping PR and communications professionals with data-driven tools. It serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Provide operational and administrative support for security projects, including planning, execution, and follow-up.
Manage Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services.
Assist with operational security requests and maintain accurate records across systems.
Everbridge provides critical event management technology to help organizations anticipate, mitigate, respond to, and recover from disruptions. They are a global company with a culture focused on resilience, safety, and operational continuity.
Manage recurring business rhythms, leadership meetings, and operational cadences.
Develop and maintain project plans, status reports, and governance materials.
Build and organize SharePoint sites and knowledge repositories.
Blueprint is a technology solutions firm helping organizations tackle complex challenges across AI, cloud, data, and product development. With teams across the US, they foster a collaborative culture of high standards and ownership.
Support sales and marketing by requesting quotes, generating customer quotes, and managing Salesforce.com opportunities.
Maintain and grow regional business by liaising with customers, vendors, and internal teams, and analyze pipeline for accurate forecasting.
Assist the Marketing team with planning and coordinating regional events, including vendor sponsorship and venue arrangement.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. The company has grown to over 1,300 employees and serves as a trusted advisor to more than 6,200 customers, with a culture that values collaboration and mentorship.
Own claims tracking, provider activation support, and reporting to keep field teams focused on provider relationships.
Monitor payment exceptions, contract signature workflows, and activation milestones, routing escalations to appropriate internal stakeholders.
Maintain dashboards and tracking tools to ensure accurate, on-time reporting and smooth operational handoffs.
Counterpart Health develops Counterpart Assistant, an AI-enabled clinical tool that supports primary care physicians in diagnosing and managing chronic conditions. It is a subsidiary of Clover Health with a remote-first culture and a team focused on value-based care.
Maintain and enhance Anovia's ISO/IEC 27001 ISMS, including policies, controls, risks, and audit coordination.
Support SOC 2, HIPAA, and other compliance programs, including vendor assessments, vulnerability management, and incident response.
Lead ambiguous technical and operational initiatives from planning through implementation, coordinating stakeholders and driving completion.
Anovia is an industry-leading technology outsourcing support provider specializing in workflow and knowledge processes, technical support, helpdesk, and multilingual services. With over 200 experts globally, we serve Fortune 500 companies and value growth, learning, and work-life balance.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Lead the Incident Operations function, building and managing a team of Incident Commanders for critical incidents.
Establish severity models, escalation paths, and 24x7 follow-the-sun coverage across global regions.
Drive continuous improvement through retrospectives, KPIs, and AI-powered automation to reduce operational toil.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities, focusing on remote and flexible roles. The company values efficiency and objectivity in recruitment, fostering an inclusive environment that emphasizes curiosity, empathy, and accountability.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues from diagnosis through resolution and follow-up.
Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.
Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities.
They are an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The team values a collaborative culture with regular team events, open-door policy, and investment in employee growth.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Handle after-hours client communications, monitor phone and text lines, and coordinate urgent care cancellations or labor alerts.
Manage sales pipeline, maintain lead records, set up new clients, and support hiring administration with CRM and AI tools.
Work independently during U.S. off-hours to complete recurring operational tasks and improve workflows using established systems.
20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.