Senior Commercial Operations Lead, Managed Services

Role Overview:

• The Senior Commercial Operations Lead owns the readiness and delivery of Managed Services commercial operations, focusing on scalability, timeliness, and predictability.
• This role coordinates inputs, identifies gaps, and tracks actions to ensure smooth movement of commercial work from intake through downstream execution.

Key Responsibilities:

• Support stakeholders in preparing accurate SOWs, PCRs, and related commercial documents, validating completeness and consistency.
• Manage the intake process, maintain visibility into request status, and coordinate handoffs across Sales, Operations, Finance, Legal, and Delivery.
• Ensure controlled versions of commercial documents and maintain traceability from changes to originating approvals.

Standard Work and Improvement:

• Convert recurring challenges into standard work, templates, and checklists.
• Identify automation opportunities and provide operational reporting on intake volume, cycle time, and rework.
• Prioritize improvements to Managed Services commercial workflows.

Compensation and Benefits:

• The compensation range is $200,000 - $230,000 per year (OTE), including base salary and target bonus.
• Benefits include medical, dental, vision, 401(k), paid holidays, paid time off, and paid parental and caregiver leave.