Manager, Revenue Operations (Customer Services)

About the Role:

• Serves as the strategic engine behind the post-sales go-to-market machine.
• Bridges customer services, management, and support with sales, marketing, and product.
• Ensures the end-to-end service delivery engine is predictable, scalable, and resilient.

Key Responsibilities:

• Reviews and standardizes SMB and Mid-Market onboarding processes to eliminate friction and improve efficiency.
• Partners with leadership to design, package, and price new Professional Services offerings.
• Owns operational processes for Technical Account Management, including tracking engagement and health scoring.

Qualifications:

• Bachelor's degree or equivalent work experience.
• 5-8+ years in Services Operations or Customer Success at a SaaS/AI company.
• Experience running Services Operations and implementing PSA solutions and Salesforce.

Benefits:

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, and tuition reimbursement.
• Certification reimbursement and certification completion bonuses.