Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Own and evolve provider support workflows, automation, and data practices to enable provider success.
Partner with clinical leadership across the provider lifecycle from onboarding through retention.
Design systems and automation to reduce administrative burden and help prevent provider burnout.
They operate a high-impact telehealth platform focused on improving access to specialized care. The organization is growing and values operational excellence, clinician support, and innovation in workflow automation.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Support the AVP of Client Success - Health Plans in operationalizing a large strategic health plan partnership.
Coordinate reporting, renewals, and lifecycle operations across multiple lines of business and employer groups.
Drive cross-functional coordination and process improvements to ensure consistent execution.
Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. With over $100 million raised and a passionate, collaborative team, Twin Health is scaling rapidly across the U.S. and globally.
Execute and quality-check cross-channel campaigns across email, direct mail, and SMS.
Support new client launches, campaign configurations, and operational readiness checks.
Maintain client content, process Do Not Contact requests, and improve QA controls.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. The company has raised over $350 million from top-tier investors and partners with health plans, employers, and government organizations, fostering a values-driven, remote-first culture.
Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.
Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.
Lead the systems, data, and automation behind how families and providers find us and move through our application process.
Manage CRM and marketing tools, serving as the bridge between commercial teams and product, data science, and engineering.
Strengthen CRM foundation, build audiences, and use AI to surface campaign opportunities and improve sales efficiency.
InStride Health delivers specialty anxiety and OCD care for kids, teens, and families by combining research-backed clinical care and innovative technology. They are a mission-driven team that values heart, smart work, humility, and community, with a fully virtual work environment.
Manage clinician schedules, profiles, and availability using CareLink.
Coordinate scheduling and logistics across Georgia and New Jersey, optimizing routes.
Resolve scheduling errors, coverage gaps, and last-minute changes in real time.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. They are a passionate, mission-driven team with diverse expertise, working together to solve healthcare challenges.
Handle inbound calls, chats, emails, and faxes from healthcare providers, resolving questions on authorizations, claims, and provider services.
Document each interaction, research issues, and ensure accurate, timely follow-up with providers.
Guide providers through processes like checking authorization status, submitting claims, and navigating the provider portal.
Curana Health is a national leader in value-based care, offering senior living and skilled nursing facilities solutions such as on-site primary care, ACOs, and Medicare Advantage plans. Founded in 2021, it serves 200,000+ seniors in 1,500+ communities across 32 states with 1,000+ clinicians.
Conducts outreach to members, prescribers, and infusion providers to facilitate site-of-care transitions and support informed healthcare decisions.
Manages case workloads, tracks referral progress, and coordinates with internal and external stakeholders to ensure timely service delivery.
Documents activities, identifies barriers, and contributes to process improvements to enhance program effectiveness and member outcomes.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. It replaces fragmented, outdated systems with a unified claims processing architecture to drive operational efficiency for millions of Americans.
Manage referral and clinical documentation workflows to ensure patient records are complete and available for coordinated care.
Obtain and review clinical documentation from network providers, resolve missing records, and maintain accurate recordkeeping.
Collaborate with clinicians, Military Treatment Facilities, and internal teams to support efficient referral and documentation processes.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support services worldwide.
Manage submission workflows to ensure timely peer review and resolve vendor or colleague queries professionally.
Troubleshoot manuscript and system issues, proactively raising data-driven recommendations for process improvements.
Serve as daily liaison with vendors, monitoring performance against KPIs and contributing to operational projects.
PLOS is a catalyst in open science, reimagining models to meet open science principles and removing barriers in knowledge sharing. The organization is supported by a global in-house team and values diverse perspectives to create a more equitable system of scientific knowledge.
Lead end-to-end project lifecycle for strategic initiatives like Engage rollout and new launch preparation.
Drive change enablement by addressing operational challenges and directing team efforts to meet aggressive deadlines.
Manage cross-functional relationships and serve as liaison to proactively push projects forward.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published 35+ peer-reviewed studies, fostering a culture of clinical excellence and innovation.
Take operational problems from roughly defined to fully optimized, owning the design and implementation.
Design and document operating procedures, define metrics, and ensure data integrity.
Partner with product, train teams, and hand off sustained processes with clear ownership.
Finni Health helps BCBAs go independent by providing infrastructure for credentialing, payer contracting, revenue cycle, HR, compliance, and software. They are a YC-backed, small team moving fast in a heavily regulated industry.
Own daily execution of the chase queue, monitoring retrieval rates and AID ownership across roughly one million annual chases.
Oversee AI-enabled voice agent performance and adjust workflows to improve retrieval yield while reducing provider abrasion.
Manage staffing models, capacity forecasts, and serve as the operational point of contact for the customer retrieval relationship.
Reveleer provides a unified platform for risk adjustment, quality improvement, clinical intelligence, and member management, helping health plans and provider organizations navigate value-based care. The company is trusted by over 80 customer organizations nationwide and combines regulatory expertise with human-in-the-loop AI to support documentation integrity and operational readiness.
Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
Maintain clinical employee attendance, call-off, and workforce planning trackers
Participate in internal audits and flag workflow inefficiencies to support scaling field operations
Sprinter Health expands access to healthcare by delivering hybrid in-home and virtual care powered by technology and data products. The rapidly scaling team of technologists, clinicians, and operators has served 1M+ patients across 15+ states, backed by leading investors.
Lead clinical operations for management consultation, balancing a caseload with team oversight and complex case support.
Develop training, workflows, and SOPs while serving as a subject matter expert for customer-specific operations.
Coordinate queue assignments, track projects in Smartsheet, and ensure SLAs and quality targets are met.
Spring Health is a global mental health company using an AI-native platform to deliver personalized support across coaching, therapy, and medication management. It serves over 800 companies, has raised more than $370 million, and is valued at $2.5 billion.
Define and drive the provider experience strategy to help providers build thriving, sustainable practices within the networks.
Lead provider support operations, improving speed, quality, and effectiveness while expanding self-service and AI-enabled support.
Build scalable programs that strengthen provider engagement, retention, and performance across the organization.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The AI-native platform reaches more than 170 million people worldwide through leading employers, health plans, and partners, and the culture values human judgment and AI fluency.
Manage incoming project requests and workflows using Monday.com, ensuring accurate tracking, prioritization, and completion.
Coordinate marketing activities for office relocations, webinars, and vendor relationships while improving processes with AI tools.
Support employee onboarding and shared inbox management, maintaining process documentation and operational guidance.
Our partner company operates in the marketing and content space, leveraging technology to streamline operations. They foster a collaborative, technology-enabled culture focused on efficiency and innovation.
Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches.
Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care.
Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.