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What you'll do:
- Maintain a caseload and oversee team operations, including queue management and project tracking.
- Develop and deliver training on management referral processes and workflows.
- Provide clinical consultation and support high-touch, escalated cases.
What we expect from you:
- Independent clinical licensure (LCSW, LPC, LMFT) and 3+ years of EAP experience.
- Strong understanding of substance use disorders and levels of care.
- Comfort with Smartsheet and new technologies; exceptional communication skills.
What success looks like:
- Effectively balance caseload and queue management to meet SLAs.
- Ensure customer workflows are adopted and quality targets are met.
- Deliver timely documentation and maintain high customer satisfaction.
Benefits:
- Health, dental, and vision insurance starting on day one.
- Flexible PTO, 12 paid holidays, and 10 sick days.
- 401(k) match, stock options, and parental leave.
Spring Health
Spring Health is a global mental health company using an AI-native platform to deliver personalized support across coaching, therapy, and medication management. It serves over 800 companies, has raised more than $370 million, and is valued at $2.5 billion.