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Responsibilities:
- Provide member-centered support in a high-volume environment, answering inbound calls and chats respectfully.
- Resolve core member issues by explaining benefits coverage, cost-sharing, and eligibility, and connecting members to programs.
- Document interactions accurately and deliver consistent quality to meet or exceed quality audits and MSAT.
Qualifications:
- Bachelor's degree with 2+ years of customer service or healthcare experience, or 5 years of relevant experience.
- Comfortable with high-volume VoIP calls, Google Workspace, Apple products, and CRM software.
- Strong verbal and written communication skills in English, with the ability to de-escalate and advocate.
About Included Health:
- Included Health delivers integrated virtual care and navigation, offering guidance and advocacy for diverse health needs.
- The company is an Equal Opportunity Employer and uses AI-assisted tools at select stages of hiring, with final decisions by recruiters.
Included Health
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.