Client Operations & After-Hours Support Virtual Assistant

After-Hours & Client Support:

• Monitor designated business phone and text lines during the shift.
• Follow protocols for last-minute cancellations and labor-related notifications.
• Coordinate replacement coverage and document incidents for daytime team.

Sales Pipeline & Client Administration:

• Maintain accurate lead records and follow-up statuses in CRM.
• Send approved messages to new inquiries and assist with email campaigns.
• Set up new clients across systems and track outstanding items.

Hiring & Operational Administration:

• Schedule interviews, maintain applicant records, and support onboarding.
• Assist with data cleanup, process documentation, and AI workflow improvement.

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