Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues.
Conduct root-cause analysis and turn recurring issues into documented fixes and automation opportunities.
Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.

Security, AI and Continuous Improvement:

Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation.
Support the secure and practical adoption of Microsoft Copilot, cloud services, and AI-enabled workflows.
Maintain accurate client records, technical documentation, procedures, and knowledge articles.

Client and Team Contribution:

Explain technical issues and recommendations clearly to technical and non-technical stakeholders.
Provide technical guidance and knowledge sharing to Level 1 and Level 2 engineers.
Manage competing priorities effectively and provide concise, timely communication during urgent or complex incidents.

Dijital Team

They are an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The team values a collaborative culture with regular team events, open-door policy, and investment in employee growth.

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