Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Provide a seamless customer experience and surpass expectations.
Handle all incidents in line with SLA and KPIs.
Collaborate with the team to support IT operations.
Lookers is one of the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We invest in our people through learning and development, and celebrate success at all levels.
Lead day-to-day ServiceNow platform operations and coordinate incident, problem, change, and release activities.
Monitor platform health, administer configurations, and support MID Servers and enterprise integrations.
Execute security controls, maintain operational documentation, and coordinate vendor support cases for platform defects.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government. The company has been recognized as a Top Workplace by The Washington Post for multiple years and emphasizes a dynamic, collaborative culture.
Lead ESM transformation portfolios across strategic and enterprise accounts, owning pipeline, revenue, and client outcomes.
Act as a trusted advisor to C-level executives, shaping multi-year service modernization and AI-enabled delivery roadmaps.
Drive offering development, go-to-market strategies, and partner ecosystems to turn client engagements into repeatable offerings.
The company is a technology and consulting organization focused on enterprise service management transformation across IT and business functions. It offers a flexible, multicultural remote environment with a strong emphasis on professional development and work-life balance.
Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes.
Take technical ownership of access control, integration operations, and CMDB data quality.
Act as technical authority for operational change and run platform lifecycle work like upgrades and patching.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. Its culture embraces openness, acts with respect, shows grit and guts, and combines employment with enjoyment.
Own ServiceNow platform governance, roadmap, prioritization, delivery readiness, and value tracking.
Manage and develop a team of 4-6 ServiceNow Developers and Administrators as a hands-on player/coach.
Partner with stakeholders and vendors to align releases, metrics, risk escalation, and measurable outcomes.
Flexential provides data center, colocation, and cloud infrastructure solutions for businesses. It fosters a diverse, inclusive, and collaborative culture, emphasizing ownership, continuous improvement, and measurable outcomes.
Provide day-to-day technical support for employees and corporate systems.
Manage onboarding, offboarding, accounts, permissions, and SaaS platforms like Google and Microsoft.
Take ownership of recurring IT tasks and improve processes through automation and documentation.
Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. The company has been named one of the Best Places to Work in the DC area for 12 consecutive years and prides itself on an employee-centric culture and career development.
Lead, coach, and develop a team responsible for delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support outcomes.
Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services.
Own the inventory and stewardship of third-party applications and software tools used by software engineering teams, ensuring documentation, vendor ownership, version status, lifecycle information, and escalation paths are maintained.
Lead IT operations, security, and cloud infrastructure across hybrid and Azure environments.
Drive ITSM/ITIL maturity, governance, and Microsoft 365 modernization.
Build, mentor, and scale high-performing IT teams to support rapid business growth.
Jobgether is an AI-powered job matching platform that connects top talent with remote and flexible work opportunities. It focuses on efficient, data-driven hiring processes and partners with companies to streamline candidate selection, while maintaining a dynamic and inclusive culture.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Support day-to-day management of contracted IT services for assigned accounts, ensuring SLAs and performance targets are met.
Assist with service transitions, performance monitoring, reporting, and continuous improvement initiatives.
Coordinate escalations, build customer relationships, and deputize for senior client service leadership when required.
Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.