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Role Overview:
- ASPIRE GSC is Version 1's Service Management hub, using ServiceNow for AI-driven support.
- Lead a global L1/L2 service desk team, ensuring high-quality IT support 24/7.
Key Responsibilities:
- Supervise, mentor, and develop analysts; manage daily operations, major incidents, and metrics.
- Drive improvements, support ITIL compliance, and provide technical guidance.
Qualifications:
- 5+ years IT support, 3+ supervisory; skills in Windows Server, Linux, Active Directory, and Office 365.
- ServiceNow, Jira, Zendesk experience; AWS/Azure knowledge; ITIL v4 certified.
Version 1
Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.