Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Deliver exceptional customer service across multiple communication channels.
Participate in comprehensive training to excel in a fast-paced environment.
Work flexible rota-based shifts between 7am and 10pm, including weekends.
The ESP Group delivers bespoke customer experiences across various communication channels. They are a dynamic, fast-growing team with a focus on work-life balance and flexible working patterns.
Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
Own IT onboarding and offboarding, including device provisioning and access management.
Drive automation and scripting projects to improve efficiency and consistency across systems.
Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Oversee day-to-day IT support operations across a national hospital network, managing ticket queues, escalations, and service levels.
Act as the primary liaison between Alliance Animal Health and its managed service provider, tracking vendor performance and driving continuous improvement.
Administer the Microsoft 365 environment and support infrastructure, endpoint management, and cybersecurity tools while handling complex escalations.
Alliance Animal Health is a private equity-backed Veterinary Service Organization that partners with hundreds of veterinary practices across the US to provide world-class business solutions. The company has a fast-growing, collaborative culture centered on core values of Passion, Engagement, Trust, and Service, supporting over 250 hospitals with a lean, high-impact central team.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Lead recurring client strategy sessions focused on technology roadmaps, budgeting, and long-term IT planning aligned with business goals.
Develop and maintain Statements of Work (SOWs) for standard technology projects while managing ongoing strategic planning initiatives.
Provide consultative guidance on infrastructure, cloud, licensing, and technology modernization opportunities.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations. Over the past several years, the company has strengthened its leadership team and modernized service delivery, building a team of professionals who value quality, ownership, and continuous improvement.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.
Administer and support cloud infrastructure across AWS and GCP, including storage, rightsizing, monitoring, and lifecycle management.
Support identity and access management across Entra ID and AWS, including SSO, MFA, Enterprise Applications, and third-party provisioning.
Administer Microsoft Active Directory, Microsoft 365, Google Workspace, and manage devices with Intune, serving as an escalation point for incidents.
Edmentum is a tech-enabled learning solutions company dedicated to creating innovative, proven learning technology that ignites student potential. As a Remote First organization, we foster a culture of excellence, innovation, and customer satisfaction, committed to supporting educators and students.
Coordinate IR intake, real-time consultant capacity, and scoping to meet 15-minute response SLAs.
Manage engagement scheduling, SOWs, and completion-to-invoice workflows across stakeholders.
Maintain CRM records, reporting, and process improvements to support revenue capture.
Vector3, Inc. is an incident response firm that specializes in responding to Business Email Compromise and Ransomware incidents, helping insured organizations investigate, contain, and recover from cyber events. It operates as part of Tokio Marine HCC, which has 4,300 employees worldwide and values integrity, empowerment, and collaboration.
Design, build, and strengthen internal technology platforms while delivering high-quality technical support to small-business clients.
Provide Level 1, 2, and 3 incident triage, incident management, and technical support across Microsoft 365 environments.
Improve RMM and PSA platforms, security controls, and service-management standards to drive scalability and automation.
Dijital Team is an IT services and talent solutions company that supports managed services providers with skilled technical professionals. The team culture prioritizes flexible remote work, wellness benefits, and continuous learning, with an open-door environment and regular recognition.
Provide remote IT support across multiple clients, handling a broad range of technical issues.
Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.
Provide first-level support for software applications, troubleshooting user-reported issues.
Maintain accurate service records and deliver responsive customer service.
Coordinate with technical teams to escalate complex problems and ensure timely resolution.
VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.
Resolve end-user issues via our ticketing system and keep technology running smoothly.
Apply technical knowledge of Windows 11, Microsoft 365, Active Directory, and networking protocols.
Deliver clear, patient, and professional customer service with strong follow-through and documentation.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people-focused culture with a strong commitment to employee engagement and remote work.
Own day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units.
Administer identity, access, endpoint, and cloud environments including Microsoft 365, Google Workspace, AWS, and security tooling.
Manage MSPs, drive business unit integrations onto HQ-managed platforms, and support SOC 2 compliance evidence.
Cordance accelerates the growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. It is an experienced team of operators with a passion for software, partnering with founders to scale businesses and build lasting value.