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Sri Lanka

  • Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
  • Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
  • Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.

Windows Microsoft 365 Networking Microsoft Intune PowerShell

20 jobs similar to IT Support Engineer

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Sri Lanka

  • Design, build, and strengthen internal technology platforms while delivering high-quality technical support to small-business clients.
  • Provide Level 1, 2, and 3 incident triage, incident management, and technical support across Microsoft 365 environments.
  • Improve RMM and PSA platforms, security controls, and service-management standards to drive scalability and automation.

Dijital Team is an IT services and talent solutions company that supports managed services providers with skilled technical professionals. The team culture prioritizes flexible remote work, wellness benefits, and continuous learning, with an open-door environment and regular recognition.

Sri Lanka

  • Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues from diagnosis through resolution and follow-up.
  • Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.
  • Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities.

They are an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The team values a collaborative culture with regular team events, open-door policy, and investment in employee growth.

US

  • Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
  • Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
  • Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.

Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.

US

  • Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
  • Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
  • Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.

US

  • Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
  • Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
  • Document processes and customer environments while maintaining excellent customer service.

New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.

Philippines

  • Provides expert technical support across infrastructure, LAN, and WAN environments.
  • Delivers remote and onsite support, troubleshooting complex issues and implementing projects.
  • Acts as a key escalation point, partnering with clients to design effective solutions.

New Era Technology provides end-to-end technology solutions to securely connect people, places, and information. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.

Global

  • Provide first-line support for client issues via phone, email, and alerts.
  • Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
  • Document all work in IT Glue and assist with endpoint security and email management.

They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.

  • Provide end-to-end technical support, IT asset management, and service delivery for end users across the organization.
  • Diagnose and resolve hardware, software, and connectivity issues while maintaining proper documentation in the ticketing system.
  • Coordinate with vendors and stakeholders to support security and compliance activities.

MoneyHero Limited is a leading tech- and AI-powered personal finance aggregation and comparison platform. The company had over 280 commercial partner relationships and approximately 3.7 million monthly unique users as of June 30, 2026.

India

  • Provide Tier I, II, and III troubleshooting for hardware, software, and peripherals across Windows and macOS environments.
  • Administer Office 365, Azure, Intune, and Active Directory while managing endpoint security and ticketing systems.
  • Mentor junior staff, create documentation, and perform ticket analytics to support daily operations and reporting.

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. It has grown to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.

India

  • Provide Tier I, II, and III troubleshooting for laptops, desktops, and peripherals across multiple platforms.
  • Administer Microsoft 365, Azure, Intune, and Active Directory to support a distributed environment.
  • Mentor junior staff and drive continuous improvement of support processes and documentation.

Our partner company specializes in providing high-level technical support and IT services. It offers a remote-first environment with opportunities for mentorship and professional growth.

$100,000–$130,000/yr
US Unlimited PTO

  • Provide onsite and remote IT support across macOS and Windows environments, configuring and deploying devices.
  • Troubleshoot software and hardware issues, including core business applications and maintain conference room systems.
  • Assist with network deployments, IT security, MDM platforms, and maintain IT documentation.

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson (MrBeast), the most watched person in the world. The company operates across digital media, philanthropy, consumer products, and innovative business initiatives, with a focus on innovation, creativity, and social impact. The team is growing and thrives in a fast-paced, creative environment.

India

  • Handle IT support requests from internal end users, ensuring timely resolution.
  • Create accounts and configure hardware as part of the on-boarding process.
  • Manage and monitor internal IT assets to ensure accurate inventory records.

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.

$105,000–$125,000/yr
US

  • Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
  • Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
  • Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.

Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.

Ireland

  • Provide first-point-of-contact IT support to internal staff across EMEA via remote channels.
  • Manage onboarding, offboarding, hardware provisioning, and troubleshooting of IT equipment.
  • Collaborate with the Corporate IT team to ensure prompt resolution of IT inquiries for a global workforce.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.

US

  • Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
  • Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
  • Administer identity and access systems, manage endpoints, and support IT projects.

OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.

$70,000–$80,000/yr
US

  • Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
  • Provision equipment, manage systems and cloud services, and support security initiatives.
  • Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.

Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.

India

  • Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
  • Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
  • Collaborate with cross-functional teams to improve customer outcomes and support practices.

The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.

$140,000–$170,000/yr
US

  • Lead secure, reliable IT operations for clinical research sites and remote environments, managing enterprise networking, cloud services, and endpoint platforms.
  • Oversee network infrastructure including switching, wireless, firewalls, SD-WAN, and VPN, ensuring high availability through monitoring and incident response.
  • Manage IT enterprise solutions like Microsoft Azure, 365, Intune, and JAMF, and implement AI-driven automation to streamline operations.

Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations and clinicians globally, the company is dedicated to ensuring everyone has the opportunity to understand their health and contribute to medical breakthroughs.

$3,300–$4,400/mo
Romania

  • Manage and optimize SCCM/MECM and Microsoft Intune environments
  • Deploy software, OS, and security updates; troubleshoot and resolve 3rd-level incidents
  • Automate administrative tasks using PowerShell and support global IT teams

LEONI provides energy and data management solutions for the automotive industry. With around 87,000 employees in 21 countries, we are a leading wiring systems supplier with a diverse, collaborative culture.

US Unlimited PTO

  • Provide exceptional technical support to clients, exceeding their expectations.
  • Escalate customer support issues and communicate criticality and timeliness.
  • Prepare and maintain hardware, documentation, and monitor alerts.

Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.