Provides expert technical support across infrastructure, LAN, and WAN environments.
Delivers remote and onsite support, troubleshooting complex issues and implementing projects.
Acts as a key escalation point, partnering with clients to design effective solutions.
New Era Technology provides end-to-end technology solutions to securely connect people, places, and information. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.
Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues from diagnosis through resolution and follow-up.
Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.
Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities.
They are an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The team values a collaborative culture with regular team events, open-door policy, and investment in employee growth.
Provides advanced technical expertise for enterprise infrastructure, cloud, and cybersecurity.
Administers Microsoft 365, Azure, VMware, Active Directory, and networking technologies.
Supports CMMC compliance, NIST 800-171, and secure configuration management.
Tlingit Haida Tribal Business Corporation (THTBC) delivers mission-critical services to federal clients globally. With over 35 years of experience, they are committed to generating meaningful economic opportunity for the Tlingit & Haida Tribes of Alaska.
Architect and support clients’ Azure environments focusing on infrastructure and security, including responding to monitoring alerts and vulnerability reports.
Lead best practice security assessments, respond to security alerts, and act as a trusted advisor for clients in their Azure environment.
Mentor junior team members and participate in on-call rotation (approx. one week per month).
Hitachi Solutions is a global Microsoft solutions integrator specializing in delivering industry-focused cloud solutions. With over 3,000 employees across 14 countries and a history of 18 years focused on Microsoft technologies, the company fosters a collaborative culture rooted in innovation and financial strength as part of Hitachi Ltd.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Manages and maintains IT infrastructure to ensure high availability, security, and performance.
Diagnoses complex hardware, software, and network issues and implements resolution.
Leads system upgrades, patches, and disaster recovery planning to protect data integrity.
US Anesthesia Partners is a large provider of anesthesia services across the United States. They focus on clinical excellence and operational efficiency, with a culture that prioritizes collaboration and patient care.
Provide Tier I, II, and III troubleshooting for hardware, software, and peripherals across Windows and macOS environments.
Administer Office 365, Azure, Intune, and Active Directory while managing endpoint security and ticketing systems.
Mentor junior staff, create documentation, and perform ticket analytics to support daily operations and reporting.
Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. It has grown to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Lead secure, reliable IT operations for clinical research sites and remote environments, managing enterprise networking, cloud services, and endpoint platforms.
Oversee network infrastructure including switching, wireless, firewalls, SD-WAN, and VPN, ensuring high availability through monitoring and incident response.
Manage IT enterprise solutions like Microsoft Azure, 365, Intune, and JAMF, and implement AI-driven automation to streamline operations.
Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations and clinicians globally, the company is dedicated to ensuring everyone has the opportunity to understand their health and contribute to medical breakthroughs.
Design, deploy, and maintain IT infrastructure including servers, cloud services, and virtualization platforms.
Implement system updates, patches, and upgrades to ensure optimal performance and security.
Collaborate with the architecture team to design scalable solutions and participate in Agile workflows.
US Anesthesia Partners is a leading provider of anesthesia services across the United States. The company fosters a collaborative culture and employs a large team dedicated to quality patient care.
Assist with endpoint deployment and lifecycle management across the organization.
Support Active Directory and identity administration activities.
Participate in infrastructure projects and system upgrades.
Crest Operations, part of Crest Industries, provides technology operations and support for manufacturing companies across the United States. Founded in 1958, the company emphasizes continuous improvement, innovation, and a family-like culture with the right people in the right seats.
Manage IT as code using Terraform and PowerShell, with all changes through reviewed pull requests.
Run the remote help desk for access, onboarding, and guest management, fixing root causes.
Oversee M365, Entra ID, Cloudflare Zero Trust, and SSO integrations for the entire company.
Scape is a Swedish game studio of about 30 people, fully remote by choice, developing Gravity, a precision climbing game, as part of a growing multiplayer platform. The senior team has shipped live games at studios like Arrowhead and Ubisoft, and the culture is self-motivated, flexible, and built on trust and collaboration.
Lead hands-on implementation and technical delivery on complex, multi-domain projects including Azure Virtual Desktop, network architectures, and security configurations.
Produce High-Level and Low-Level Designs, and author Statements of Work to align commercial and technical deliverables.
Provide technical guidance, mentorship to junior engineers, and ensure solutions are designed for operational supportability.
Babble is a Customer Experience-led growth business specializing in cloud-based solutions as a trusted advisor. They serve thousands of customers and foster a dynamic, innovative culture aiming for greatness.
Administer and support cloud infrastructure across AWS and GCP, including storage, rightsizing, monitoring, and lifecycle management.
Support identity and access management across Entra ID and AWS, including SSO, MFA, Enterprise Applications, and third-party provisioning.
Administer Microsoft Active Directory, Microsoft 365, Google Workspace, and manage devices with Intune, serving as an escalation point for incidents.
Edmentum is a tech-enabled learning solutions company dedicated to creating innovative, proven learning technology that ignites student potential. As a Remote First organization, we foster a culture of excellence, innovation, and customer satisfaction, committed to supporting educators and students.
Support system lifecycle management, including requirements gathering and technical refresh initiatives.
Collaborate with internal teams and external stakeholders to assess system needs and implement technical solutions.
Perform system deployments, upgrades, maintenance, and troubleshooting to ensure stability and performance.
Kreative Technologies provides technology solutions and systems engineering services to federal programs. The company is committed to fostering a diverse and inclusive workplace.
Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
Collaborate with cross-functional teams to improve customer outcomes and support practices.
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.
Automate repetitive tasks using Power Automate, PowerShell, Microsoft Graph, and Logic Apps to eliminate manual tickets and build self-service solutions.
Manage the M365 tenant as a platform with configuration as code, version control, peer review, and deliberate rollouts, ensuring security and compliance.
Keep core Exchange Online and Entra ID operations running smoothly, handle Tier-3 escalation, and reduce human intervention through better defaults and automation.
Cornerstone Building Brands is the largest manufacturer of external building products in North America, with over $6 billion in annual revenue and nearly 20,000 employees. The company operates 70+ manufacturing facilities and a network of 80+ distribution centers, focused on windows, siding, roofing, and metal accessories.
Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee 24x7x365 operational support, including on-call rotations, escalation management, and incident response.
Drive operational excellence through ITSM and ITIL-aligned processes, managing service health, SLAs, and continuous improvement.
Cision is the global leader in consumer and media intelligence, equipping PR and communications professionals with data-driven tools. It serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Own and manage the organization's core technology and security infrastructure including Halaxy practice management system and Microsoft 365 environment.
Implement and maintain cybersecurity controls aligned with the Australian Cyber Security Centre's Essential Eight.
Administer website, domain, and hosting services while ensuring compliance with healthcare data privacy obligations.
Kidney Solutions provides home-based dialysis care for End-Stage Renal Disease patients across Australia. As a healthcare provider, they emphasize compliance with Australian privacy laws and secure handling of patient data.
Provide Tier I, II, and III troubleshooting for laptops, desktops, and peripherals across multiple platforms.
Administer Microsoft 365, Azure, Intune, and Active Directory to support a distributed environment.
Mentor junior staff and drive continuous improvement of support processes and documentation.
Our partner company specializes in providing high-level technical support and IT services. It offers a remote-first environment with opportunities for mentorship and professional growth.