Provide Tier I, II, and III troubleshooting for hardware, software, and peripherals across Windows and macOS environments.
Administer Office 365, Azure, Intune, and Active Directory while managing endpoint security and ticketing systems.
Mentor junior staff, create documentation, and perform ticket analytics to support daily operations and reporting.
Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. It has grown to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.
Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
Collaborate with cross-functional teams to improve customer outcomes and support practices.
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.
Assist end-users with drive mapping, logins, and application access for Microsoft environments.
Provide support for Outlook, Teams, SharePoint, OneDrive, and general troubleshooting.
Resolve user issues efficiently and maintain a strong sense of urgency.
Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products and experiences. The company offers a flexible and inclusive work culture with autonomy and resources for career growth.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Own day-to-day IT operations for a globally distributed remote-first organization, covering business applications, endpoints, and infrastructure.
Administer and continuously improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate.
Manage IT vendors, technology spend, and ISO 27001:2022 compliance activities.
They are a globally distributed, remote-first deep-tech scale-up. They foster a welcoming, inclusive, and supportive culture with diverse colleagues across Europe and the US.
Develop comprehensive IT project plans covering scope, timelines, resources, and budgets.
Build trusted-advisor relationships with US-based clients and provide strategic infrastructure guidance.
Manage technology roadmap execution and ensure alignment with client business objectives.
The company provides IT infrastructure consulting and managed services to clients, focusing on strategic guidance and technology optimization. It is a technology-driven organization with a collaborative remote culture that values reliability, curiosity, and exceptional customer service.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.
Provide day-to-day administration, configuration, maintenance, and production support for the ServiceNow HRSD platform.
Troubleshoot complex issues, perform root-cause analysis, and coordinate incident triage with cross-functional teams.
Support platform releases, integrations, security, and enhancements while mentoring colleagues as a subject matter expert.
A technology company seeking an experienced ServiceNow professional to support its HR service delivery platform. The organization offers a collaborative remote work environment and opportunities for professional growth.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Manage the information security ticketing process and serve as initial point of contact for security events.
Provide technical support, investigate alerts, and document resolutions.
Collaborate with GRC and other teams to improve security processes and awareness.
The partner company is a distributed organization focused on information security. The company size is not specified, but it offers a remote-first culture with comprehensive benefits.
Provide 3rd level support for client and internal computer infrastructure, including anti-spam, web-filtering, network perimeter defense, and remote access solutions.
Manage and support storage, virtualization platforms, Microsoft Active Directory, Exchange, and Office 365, handling all phases of migrations and upgrades.
Coordinate with network engineering, telephony, and provisioning teams, and work directly with clients to define service levels and assess delivery improvement solutions.
RFA provides IT infrastructure support and management services to clients. The company focuses on delivering complex technical projects and maintaining server, network, and security systems.
Lead IT infrastructure projects from initial technical discovery through successful completion.
Perform hands-on project engineering including Windows Server, Microsoft 365, and network deployments.
Manage multiple projects and coordinate with clients and vendors.
An established managed IT services company serving small and midsized businesses for over 25 years. The company emphasizes autonomy, work-life balance, and long-term employee retention with low turnover.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Lead LINQ's internal IT operations, managing a team and owning the end-to-end employee technology experience across a fully remote workforce.
Administer Microsoft 365, Azure, Intune, and identity management, ensuring security and scalability.
Collaborate with Security, HR, and department leaders to maintain a productive and compliant employee experience.
LINQ is a high-growth software company that empowers K-12 district teams with cloud-based solutions for finance, HR, nutrition, and payments. Trusted by 30% of U.S. school districts, the company serves over 1 billion meals annually and processes payroll for 364,000 educators, with a talented, committed team that values transparency and excellence.