Sr. Systems Engineer (West Coast)

Position Overview:

• This is a highly technical, hands-on role focused on providing advanced remote support, systems administration, infrastructure troubleshooting, and technical escalation across client environments.
• You will serve as an escalation point for junior engineers while providing technical guidance and mentoring.
• You will work closely with other engineers and Client Technology Managers to resolve escalations and contribute to infrastructure, cloud, security, and technology initiatives.

Position Responsibilities:

• Provide advanced remote IT support and technical assistance across assigned client environments.
• Serve as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical and client-impacting issues.
• Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID.

Requirements:

• 3+ years of relevant IT experience in systems engineering or support.
• Strong experience with Microsoft 365, Windows Server, Active Directory, Group Policy, and endpoint management.
• Significant experience supporting enterprise networking, virtualization, and cloud infrastructure, including Azure and VMware.