Source Job

• Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune.
• Support endpoint devices, infrastructure, and vendor coordination across a multi-site organization.

Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of veterinary practices across the US. They provide business solutions like talent acquisition, marketing, HR, finance, and operations while maintaining a culture of open communication and collaboration.

• Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
• Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
• Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.

Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.

• Oversee the IT team's operating rhythm, including sprint planning, ticket hygiene, and SLA tracking. - Directly supervise and develop the IT support team, acting as the senior technical escalation point. - Administer enterprise IAM platforms (Okta), manage macOS fleet via MDM, and optimize cloud collaboration tools.

InStride Health delivers specialty anxiety and OCD care for children, teens, young adults, and families. They are a mission-driven company with a focus on expanding access to evidence-based care and improving treatment outcomes through innovative technology.

• Serve as the primary escalation point for Tier 1-3 technical support for a remote-first team.
• Own end-to-end user lifecycle management, IAM strategy, and device management via Microsoft Intune.
• Drive security and HIPAA compliance while automating workflows with PowerShell and Bash.

Nadia Care is a maternal health startup reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. It is a growing distributed team that values empathy, collaboration, and resilience, offering wrap-around support including doula care and care navigation.

• Lead secure, reliable IT operations for clinical research sites and remote environments, managing enterprise networking, cloud services, and endpoint platforms.
• Oversee network infrastructure including switching, wireless, firewalls, SD-WAN, and VPN, ensuring high availability through monitoring and incident response.
• Manage IT enterprise solutions like Microsoft Azure, 365, Intune, and JAMF, and implement AI-driven automation to streamline operations.

Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations and clinicians globally, the company is dedicated to ensuring everyone has the opportunity to understand their health and contribute to medical breakthroughs.

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
• Oversee 24x7x365 operational support, including on-call rotations, escalation management, and incident response.
• Drive operational excellence through ITSM and ITIL-aligned processes, managing service health, SLAs, and continuous improvement.

Cision is the global leader in consumer and media intelligence, equipping PR and communications professionals with data-driven tools. It serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.

• Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
• Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
• Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.

WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.

• Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
• Own IT onboarding and offboarding, including device provisioning and access management.
• Drive automation and scripting projects to improve efficiency and consistency across systems.

Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.