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What You'll Do:
- Lead the Service Desk in delivering quality technical support and excellent customer experience.
- Manage daily operations, budget, and long-term strategy for the team.
Responsibilities:
- Verify agents follow established processes and provide quality service.
- Interview, hire, train, and develop Service Desk technicians.
- Review trends to identify process improvements and automation opportunities.
Your Experience:
- At least 4 years in IT technical support with 1-3 years in help desk management.
- Strong communication, planning, and problem-solving skills.
- Experience with service management tools and ITIL principles.
Your Future Team:
- The Service Desk is passionate about customer service and teamwork.
- The team promotes a fun learning environment and supports career development.
Teach For America
Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.