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About the Opportunity:
- DMI is seeking a Customer Support Representative Specialist to join the team.
- This role is critical to delivering reliable and responsive IT support.
Duties and Responsibilities:
- Provide customer-centered IT support as the first point of contact for all user issues.
- Log, classify, and resolve incidents and service requests, including account changes.
- Proactively monitor incidents nearing SLA thresholds and escalate as needed.
Qualifications:
- In-depth knowledge of IT service desk operations and ticket resolution.
- Strong customer service, communication, and analytical skills.
- Must be a U.S. Citizen and eligible for Public Trust clearance.
Working at DMI:
- Culture is shaped by values like Do What’s Right, Own the Outcome, and Win Together.
- Benefits include financial wellness tools, healthcare coverage, and development opportunities.
DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.