Examine existing operations and implement improvements to enhance productivity and efficiency.
Manage cross-functional initiatives, ensuring clear ownership, priorities, and timelines across departments.
Oversee major projects from planning through completion, establishing accountability and reporting practices.
Levi & Korsinsky LLP is a leading securities litigation firm that has recovered over $1 billion for investors nationwide. The firm is committed to protecting investor rights and upholds high standards of legal advocacy with a team of attorneys from diverse backgrounds.
Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Drive operational excellence across utility-scale battery storage assets, developing scalable processes and systems.
Lead Sitetracker implementation and optimization for post-COD operations, translating complex requirements into workflows.
Apply AI tools to improve documentation, reporting, and process automation, while coordinating cross-functional teams.
We are a partner company specializing in utility-scale battery energy storage, driving operational excellence across a growing portfolio. We foster an inclusive, collaborative environment supporting professional growth and career development.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.
Lead multiple Team Leads overseeing credentialing operations, ensuring efficiency, accuracy, and compliance.
Own client health KPIs, drive performance metrics, and resolve escalations to ensure SLAs are met.
Partner with internal teams to optimize workflows, implement process improvements, and ensure business continuity.
CertifyOS builds the data infrastructure that powers modern healthcare by automating provider licensing and credentialing. Backed by leading investors, they have a high-ownership team focused on solving real infrastructure problems for millions of patients.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics.
Lead a team of services operations specialists responsible for daily processes, including month end revenue, invoicing in our PSA, and performing SOW Redlines.
Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system.
Smartsheet provides a no-code platform that unifies collaboration, workflows, and content management for enterprises, now integrating AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation and impact, supporting employees with flexible work, professional development, and comprehensive benefits.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.
Drive operational excellence and business performance through KPI monitoring, dashboards, and strategic reviews.
Provide leadership and governance to Regional Operations Managers, ensuring compliance and accountability across service regions.
Manage financial performance, productivity improvement, and cross-functional initiatives to achieve strategic objectives.
Culligan Quench delivers on-demand filtered water solutions to more than 120,000 customers across North America, helping eliminate single-use plastic bottles. With over 1,600 team members and 90+ locations, the company fosters a culture of innovation, customer focus, and operational excellence.
Own project plans, timelines, milestones, and dependencies across ECD initiatives.
Coordinate cross-functional workstreams and keep projects moving toward deadlines.
Create executive-ready briefing materials, presentations, agendas, and pre-reads.
Codeword is a communication agency that helps brands create breakthrough comms, content, and community experiences. We’re a remote-first team of around 100 people, big enough to handle large-scale programs, small enough that you’ll have an impact on our culture.
Own operational workflows across service delivery pods, ensuring visibility, follow-through, and accountability.
Drive QBR readiness, client health monitoring, and support project coordination with clear communication.
Improve processes, automate manual tasks, and contribute to scalable pod support models.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie.
Manage end-to-end clinical studies ensuring on-time and on-budget delivery with high quality standards.
Lead multifunctional study management teams and serve as primary point of contact for client study teams.
Oversee project planning, resource allocation, and financial management while ensuring regulatory compliance.
Science 37 is a clinical research organization focused on decentralized clinical trials. They value employee well-being and provide an equal opportunity workplace.
Lead survey operations for DJ Basin oil and gas projects, from planning and field execution through data processing and final deliverables.
Coordinate field crews, office technicians, equipment, schedules, and review capacity across multiple concurrent projects.
Provide people leadership, coaching, and develop field and office teams to improve quality, productivity, and delivery reliability.
The employer is a partner company of Jobgether providing professional land surveying services for oil and gas operations in the DJ Basin. They offer a fully remote work environment with a focus on professional growth, team leadership, and work-life flexibility.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Lead enterprise training and operational excellence across Patient Experience, aligning learning strategy with business outcomes.
Own training strategy, curriculum design, team leadership, BPO oversight, and process standardization.
Use data analytics and KPIs to measure training ROI, drive continuous improvement, and report to executive leadership.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team includes statisticians, geneticists, doctors, and engineers from world-class institutions, with a culture that values hard work, growth, and collaboration.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
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