Manager, Premium Audit

Premium Audit Operations Management:

• You manage premium audit operations through team leads and individual contributors.
• You ensure consistent quality and productivity standards are met.
• You oversee internal and vendor audit processes to meet service level agreements.

Process Improvement and Strategy Implementation:

• You develop and execute operational initiatives to improve audit efficiency and customer experience.
• You collaborate with Product, Engineering, and Operations to optimize workflows.
• You identify opportunities for process streamlining and cost reduction.

Team Leadership and Development:

• You provide hands-on leadership and performance coaching through regular one-on-ones.
• You establish clear expectations and performance measurements for direct reports.
• You create development plans and foster a customer-focused culture.