Review and process audit worksheets to ensure compliance with business rules and regulatory guidelines.
Proactively communicate audit results to insureds and agents via email and coordinate billing transitions.
Contribute to process improvements by documenting best practices and providing feedback.
Pie Insurance leverages technology to make commercial insurance affordable and easy for small businesses. They are a diverse team of builders and entrepreneurs driven by core values.
Drive operational excellence and process optimization across insurance operations using data and customer insights.
Lead cross-functional partnerships with Product, Engineering, Compliance, and CX teams to triage and resolve technical issues.
Manage and mentor a high-performing team while ensuring audit readiness and regulatory compliance.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. They are dedicated to building a diverse, inclusive and authentic workplace.
Lead and develop a regional workers' compensation claims team, ensuring timely and fair claim resolution while overseeing complex claims.
Monitor reserve adequacy, conduct claim file audits, and manage litigated claims to ensure compliance and profitability.
Partner with underwriting, risk services, and other stakeholders to communicate claim activity, trends, and drive operational excellence.
EMC is an insurance company focused on financial strength and stability, with over 105 years of experience. They have a corporate culture that engages and empowers team members, and have been recognized as a top workplace based on team member feedback.
Lead performance improvement initiatives to enhance operational results and client satisfaction.
Analyze performance data and audit reports to identify trends and areas for improvement.
Coach and mentor teams on best practices and operational processes.
This company provides performance management solutions for the automotive and insurance industries. The company culture emphasizes operational excellence, data-driven decision-making, and continuous improvement.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead continuous improvement initiatives across insurance operations, using operational data and customer insights to identify inefficiencies and develop scalable solutions.
Drive operational reviews, quality programs, audit preparation, and controls to maintain regulatory compliance and high-quality policyholder experiences.
Partner cross-functionally with Product, Engineering, Compliance, and carrier teams to resolve complex issues and improve operational performance.
Our partner is a technology-driven insurance company focused on customer operations, regulatory compliance, and scalable process improvement. They foster a collaborative, inclusive, and fast-paced workplace culture with a focus on innovation and continuous improvement.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.