Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Drive operational performance for the profit center's book of business, managing KPIs and financial performance.
Oversee underwriting operations including origination, servicing, and compliance, ensuring SLA delivery.
Lead, coach, and develop teams, and implement process improvements and technology adoption.
Crum & Forster offers property, casualty, accident, health, and specialty insurance solutions, backed by 200 years of expertise. With 3,000 employees across the US and India, it is a top workplace known for its employee-first culture.
Lead proactive risk mitigation and quality governance to identify systemic issues before they escalate.
Manage high-stakes escalations and incident response with a team of resolution specialists.
Drive cross-functional root-cause analysis and process improvements to enhance customer experience.
Human Interest is a fintech company that provides retirement benefits for small and medium-sized businesses. It is a high-growth company backed by top investors, with a culture focused on customer obsession and long-term orientation.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Review and process audit worksheets to ensure compliance with business rules and regulatory guidelines.
Proactively communicate audit results to insureds and agents via email and coordinate billing transitions.
Contribute to process improvements by documenting best practices and providing feedback.
Pie Insurance leverages technology to make commercial insurance affordable and easy for small businesses. They are a diverse team of builders and entrepreneurs driven by core values.
Drive strategy with data by providing strategic recommendations on major business initiatives.
Present complex analysis to senior leadership, translating data into actionable insights.
Mentor team members and collaborate across the organization to influence business performance.
Liberty Mutual is a global insurance company providing a wide range of insurance products. With a large workforce, they emphasize an inclusive culture and employee resource groups to support diversity and professional development.
Support the Associate Director in managing day-to-day operations of the External Audit Program, ensuring alignment with program goals and regulatory timelines.
Serve as a versatile operational resource across workstreams, identifying process improvements and implementing changes to enhance scalability, transparency, and quality.
Communicate updates, risks, and recommendations clearly to cross-functional stakeholders, and support AI-native monitoring of program-wide KPIs.
Devoted Health is on a mission to improve the health and well-being of older Americans through an integrated care platform combining data and AI with clinical and service experiences. The company is an equal opportunity employer that values diversity and collaboration, with a team dedicated to a supportive work environment.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Lead the scaling of BVA operations, translating business priorities into scalable processes and workflows.
Drive operational excellence through performance metrics, quality assurance, and data-driven improvements.
Partner with AI Engineering to automate workflows and improve customer experience.
Prompt Therapy Solutions is a therapy services company that focuses on operational excellence and AI-driven automation. They value a remote/hybrid work environment and offer a supportive culture with potential equity and wellness benefits.
Lead performance improvement initiatives to enhance operational results and client satisfaction.
Analyze performance data and audit reports to identify trends and areas for improvement.
Coach and mentor teams on best practices and operational processes.
This company provides performance management solutions for the automotive and insurance industries. The company culture emphasizes operational excellence, data-driven decision-making, and continuous improvement.
Set the strategic direction for Compliance Operations, transforming regulatory requirements into scalable practices that enable growth.
Partner with Product and Engineering to build tech-first, automated solutions that reduce manual effort and scale operations.
Lead state licensing audits, develop key compliance metrics, and build a high-performing team of 5-10 professionals.
Honor Technology is changing how society cares for older adults by providing technology, tools, and services that empower them to live life on their own terms. With over 100,000 Care Pros and a global franchise network, the company delivers over 50 million hours of personalized care annually, fostering a culture of innovation and compassion.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Manage day-to-day operational execution for an assigned portfolio of external partners, including implementations, billing, and integrations.
Act as the primary operational contact for partner stakeholders, resolving escalations and collaborating with cross-functional teams.
Monitor operational performance, identify risks, and contribute to scalable processes that enhance partner satisfaction.
Our partner is a fast-growing organization that manages strategic partnerships across various industries. They foster a remote-first culture that values ownership, analytical thinking, and continuous improvement.
Lead technology-enabled quality assurance for contact center and claims operations, including transcript quality and conversation insights.
Drive governance, standards, and continuous improvement for hybrid human-AI quality monitoring workflows.
Translate quality data into actionable insights for Operations, Claims, Training, and Marketing teams.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of Crum & Forster's Specialty Business Unit, the company offers travel protection plans to consumers and agency partners, committed to dependable coverage and end-to-end satisfaction.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Manage and grow customer relationships, serving as their primary point of contact and advocate.
Conduct regular business reviews to ensure alignment between customer objectives and Insurity's products.
Monitor customer satisfaction and KPIs to identify issues and opportunities for upselling or cross-selling.
Insurity provides configurable cloud-native insurance software for the property and casualty market. As the largest cloud-based provider in this space, we employ a team that delivers deep industry expertise and exceptional value, fostering a culture of innovation and continuous learning.
Lead and develop a high-performing product management team to define strategy and drive innovation.
Partner with cross-functional teams on go-to-market strategy and product lifecycle optimization.
Use customer and market insights to deliver differentiated solutions and measurable business results.
Insurity delivers cloud-native insurance software for the Property & Casualty market. As the largest cloud-based provider in its space, it employs a team that values innovation, collaboration, and continuous learning.
Lead end-to-end customer engagements, driving onboarding programs for large insurance clients with delivery excellence and stakeholder alignment.
Build AI agents and internal tools that connect across systems, freeing the team for higher-value work.
Own the strategic roadmap, developing quarterly plans and proactively driving efficiency and quality across the Client Engagement function.
Assured provides large insurers with software solutions for claims processing, including self-service filing and backend fraud detection. The company is a dynamic, collaborative, and rewarding place to work, where you'll help reimagine the insurance industry with modern technology.
Drive day-to-day operational execution of Medicare Advantage and ACA Risk Adjustment initiatives, ensuring milestones and deadlines are met.
Develop and maintain integrated project plans, operational calendars, and risk logs to support program execution.
Monitor program performance through dashboards, KPIs, and operational metrics, and recommend data-driven improvements.
Capital Blue Cross is a health insurance company and an independent licensee of the Blue Cross Blue Shield Association. They are consistently voted one of the 'Best Places to Work in PA' and foster a flexible environment with a focus on employee wellbeing.