Own the business effectiveness of technology-enabled quality monitoring, transcript workflows, and conversation insight capabilities.
Ensure a closed feedback loop of error detection and correction, and drive remediation for recurring issues.
Define and maintain standards for acceptable quality outputs across operational, coaching, analytics, and compliance use cases.

What you will bring to C&F:

Bachelor’s degree in Business, Analytics, or related field with 8+ years of experience in quality assurance or contact center operations.
2+ years of leadership experience and insurance industry background required.
Strong analytical, communication, and problem-solving skills with ability to translate findings into business language.

What C&F will bring to you:

Competitive compensation package with generous 401K employer match and Employee Stock Purchase plan.
Excellent benefits covering health, dental, vision, and physical, mental, and financial wellbeing.
Career development support including tuition reimbursement and professional training opportunities.

Travel Insured International

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of Crum & Forster's Specialty Business Unit, the company offers travel protection plans to consumers and agency partners, committed to dependable coverage and end-to-end satisfaction.

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