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Accountabilities:
- Lead continuous improvement initiatives across insurance operations, using operational data and customer insights to identify inefficiencies and develop scalable solutions.
- Drive operational reviews, quality programs, audit preparation, and controls to maintain accuracy and regulatory compliance.
- Build and optimize dashboards, reporting tools, and tracking mechanisms to monitor performance and maintain service-level expectations.
Requirements:
- 5+ years of experience in insurance operations, customer experience, or a related field, with 2+ years in a leadership role in a regulated industry.
- Deep understanding of life insurance operations, including policy administration, quality assurance, and regulatory compliance.
- Strong analytical capabilities with experience in SQL, Tableau, or similar tools, and hands-on experience with platforms like Jira and Salesforce.
Benefits:
- Competitive annual base salary of $110,000–$150,000 with potential bonus and equity opportunities.
- Fully remote work opportunity within the United States and comprehensive employee benefits.
- Professional growth opportunities within a technology-driven insurance environment.
Partner Company
Our partner is a technology-driven insurance company focused on customer operations, regulatory compliance, and scalable process improvement. They foster a collaborative, inclusive, and fast-paced workplace culture with a focus on innovation and continuous improvement.