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US

  • Lead enterprise training and operational excellence across Patient Experience, aligning learning strategy with business outcomes.
  • Own training strategy, curriculum design, team leadership, BPO oversight, and process standardization.
  • Use data analytics and KPIs to measure training ROI, drive continuous improvement, and report to executive leadership.

Leadership Instructional Design Operational Excellence Data Analytics Process Improvement

13 jobs similar to Associate Director, Training and Operational Excellence

Jobs ranked by similarity.

US

  • Develops and executes L&D strategies to equip lab operations teammates with skills for operational excellence.
  • Design and facilitates leadership development programs and onboarding for all employee levels.
  • Manages L&D budget, metrics, and vendor relationships while staying current on industry trends.

Natera is a global leader in cell-free DNA testing focused on oncology, women's health, and organ health. The company employs highly dedicated professionals from world-class institutions and fosters a culture of hard work, growth, and collaboration.

US

  • Define and execute a holistic provider performance vision, establishing standardized frameworks across clinical service lines.
  • Lead, mentor, and build a high-performing operations team, setting high-impact priorities.
  • Partner with Data Analytics to build a unified data vision and establish centralized systems to measure provider performance.

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered more than 15 million sessions of mental health care and published more than 35 peer-reviewed studies.

$198,000–$258,000/yr
US

  • Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
  • Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
  • Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.

iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.

$160,000–$175,000/yr
US

  • Own a multi-year roadmap for Professional Learning and build the systems, frameworks, and operating model to scale nationally.
  • Direct the design of professional learning content grounded in adult learning science and the real conditions educators work in.
  • Build and lead a national team of Professional Learning Specialists and Managers, plus a certified trainer network.

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

  • Lead and manage a team of 15-17 Study Management Associates to ensure best-in-class study execution.
  • Drive performance management, development, and training of direct reports in a global, remote team environment.
  • Support resource planning and process improvements to meet organizational goals and business continuity.

AbbVie discovers and delivers innovative medicines and solutions that solve serious health issues today and address medical challenges of tomorrow, focusing on therapeutic areas like immunology, oncology, and neuroscience. We are a global biopharmaceutical company with a large workforce and a culture that values integrity, innovation, and community service.

United States

  • Lead, mentor, and coach a team of over 50 direct and indirect reports to foster a high-performance culture.
  • Oversee daily Patient Service Center operations to ensure efficient, compliant, and high-quality service delivery.
  • Analyze KPIs, customer feedback, and operational data to drive continuous improvement and enhance patient and provider experiences.

The company provides patient support program services in the healthcare industry. The culture emphasizes operational excellence, compliance, and patient-centered care, with a large team environment.

US 18w maternity 16w paternity

  • Lead Specialty Care's P&L mechanics and financial drivers to identify levers for sustainable growth and margin expansion.
  • Drive cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps and execute high-impact initiatives.
  • Build AI-native workflows, capacity models, and operational metrics to scale care programs for high-acuity members.

Spring Health is a global mental health company eliminating barriers to care with an AI-native platform for coaching, therapy, medication, and specialty care. It reaches over 170 million people worldwide and has outcomes validated by JAMA Network Open.

$290,000–$318,000/yr
US

  • Actively assess health plan core administration and operations to identify root-cause drivers of cost, quality, and compliance gaps.
  • Translate findings into a future-state roadmap and business blueprint that positions BPaaS as a path to improved efficiency and compliance.
  • Quantify the opportunity with financial models (ROI, IRR, cost-benefit) and build the business case for operations leadership.

HealthEdge provides a BPaaS operating model for health plans to improve efficiency, compliance, and operational outcomes. The company operates remotely and values transformation expertise and collaborative advisory engagements.

US 4w PTO 12w maternity 12w paternity

  • Lead end-to-end strategy and execution for go-to-market efforts of Risk Stratification programs and products.
  • Own strategic partnerships with payer partners, practice leaders, and vendors to advance insight delivery.
  • Direct and support cross-functional teams on related initiatives, including incentive programs, monitoring, and value estimation.

Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it is the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.

$120,000–$140,000/yr
US

  • Own the day-to-day logistics of training and onboarding for care teams, including calendar management and coordination of subject matter experts.
  • Translate training frameworks into session-level design, build reusable templates, and establish metrics to evaluate effectiveness.
  • Enable new market launches by owning training week execution and ensuring every cohort completes onboarding on schedule.

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Backed by leading venture firms and led by a pioneer in cancer care, the company is a mission-driven startup scaling across multiple markets.

US

  • Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
  • Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
  • Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.

US

  • Own the strategy and architecture for sales operations, including CRM systems, territory design, and performance analytics.
  • Build and lead a high-performing commercial operations team, setting priorities and developing talent.
  • Design and implement sales compensation structures and incentive programs in partnership with Finance and HR.

Karius is a life science, venture-backed clinical metagenomics company using genomics and AI to improve infectious disease diagnosis. The company is committed to advancing diagnostic science, with a team of scientists, engineers, and physicians delivering unprecedented microbial insights.

US

  • Lead strategic efforts to deliver academic and program outcomes, including annual strategic plans and accreditation compliance.
  • Guide curriculum development and course design, championing best-in-class student learning experiences with educational technology.
  • Oversee integration of quality experiential learning, including simulation-based education, and ensure regulatory compliance.

Arizona College of Nursing is a rapidly growing nursing school that prepares students for careers in nursing to help address the nursing shortage. It has a positive, supportive, and collaborative culture focused on student success.