Karius

This blends scientific expertise with commercial impact, fully embedded within the commercial organization and carries a shared sales goal alongside the Clinical Sales Manager (CSM). The MSL will guide optimal adoption of Karius products and provide clinicians the education needed to successfully employ cutting edge technology to advance patient care.

The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members.

This role involves designing and implementing scalable, compliant, and analytics-ready data systems to support the Clinical Affairs team. The individual will lead the development of infrastructure and SOPs for clinical data handling, secure storage, and access, ensuring regulatory alignment. In addition to clinical responsibilities, the role will contribute to Karius' enterprise-wide data lake, helping integrate data from various sources into a unified platform.