Manager, Learning & Development

Program Design & Delivery:

• Translate the Clinical Operations training framework into session-level materials, activities, and pacing within the approved structure.
• Manage trainers and contributors, providing feedback on delivery quality.
• Build and maintain the training calendar across markets, sequencing cohorts and overseeing logistics.

Program Measurement & Continuous Improvement:

• Review completion data and new hire feedback, bringing recommendations to senior leadership.
• Build reusable templates, job aids, and a training library that scales with new markets.
• Establish metrics to evaluate training effectiveness and refine content and delivery.

New Market Launch Enablement:

• Own training week execution and go-live readiness for new market launches, including shadow immersion programs.
• Partner with Clinical Operations and market leadership to align training timelines with hiring and launch plans.
• Capture learnings for future launch playbooks and ensure each cohort is trained on time.

Onboarding Infrastructure:

• Own the new hire onboarding checklist and LMS, ensuring accurate completion tracking across markets.
• Coordinate SMEs and trainers, confirming availability and distributing materials ahead of each session.
• Work with Care Team Managers for seamless onboarding including facilitation of shadowing.