Perform quality assurance monitoring for all departments within the call center, including Operations, Enrollments, Customer Success, and Settlements Teams.
Evaluate customer interactions across phone, social media, email, and chat, and develop metrics for excellence to measure performance.
Create and track accurate, timely quality-monitoring reports, and communicate detailed feedback to all teams.
Above Lending is a next-generation financial services company that provides customized lending solutions to help everyday Americans break the cycle of high-cost debt and achieve financial well-being. The company is growing quickly and fosters a culture grounded in compliance, ethics, and technology built around the people it serves.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Build and scale clinical quality management programs and processes.
Coordinate day-to-day patient safety operations and incident review.
Collaborate with cross-functional teams to improve quality and safety of care.
InStride Health delivers specialty anxiety and OCD care for children and families. It is a growing organization that values heart, smart work, humility, and community.
Manage day-to-day execution, budgets, and client communication for quantitative data collection projects.
Lead internal kickoff meetings and ensure compliance with ISO standards and industry guidelines.
Provide frequent status updates and recommend panel strategies to maximize sample and meet deadlines.
M3 USA provides digital solutions across healthcare, life sciences, and pharmaceuticals. Since 2000, it has experienced significant growth and fosters a dynamic, innovative culture where every team member contributes to global health advancements.
Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Clear Capital provides valuation products for the real estate industry, aiming to exceed customer expectations. The company emphasizes a culture of integrity, kindness, and attention to detail, with programs to celebrate tenure and career development.
Provide reporting, analysis, and actionable insights using NICE CXone tools to support contact center operations and performance.
Develop dashboards, reports, and scorecards for leadership to monitor KPIs and drive operational improvement.
Collaborate with contact center leadership and analysts to identify reporting needs and translate complex data into practical recommendations.
Essentia Health is a healthcare system dedicated to patient- and family-centered care across communities small and large. It operates with values of quality, hospitality, respect, and teamwork, and offers a supportive culture with flexible scheduling and wellness resources.
Manage and coordinate a formal quality improvement program across a large network of crisis centers to achieve quality improvement goals.
Oversee internal QI activities, ensure adherence to funder and agency goals, and prepare reports for external stakeholders.
Collaborate with other departments to develop proactive QI activities and monitor performance to ensure compliance with operational and clinical KPIs.
Vibrant Emotional Health provides high-quality services and support for emotional wellness through technology-enabled services, community programs, and advocacy. For over 50 years, they have been at the forefront of promoting emotional well-being, with a focus on saving lives and supporting everyone in need.
Review loan files for tax transcript requirements and prepare files for QC audit.
Perform written and verbal reverifications per investor and agency guidelines.
Complete agency and investor reporting and maintain knowledge of QC policies.
New American Funding is a mortgage lending company that provides home loan services. It is a large organization with a focus on compliance and quality control, fostering a culture of accuracy and teamwork.
You will maintain and support client benefits websites, document processes, and provide advanced operational and technical support.
You will resolve client issues, triage tickets, and communicate proactively with clients.
You will mentor team members, drive process improvements, and support implementations.
bswift is a leading benefits administration company that simplifies the complex world of employee benefits. We serve thousands of companies and millions of people nationwide, offering a fun, flexible, and creative environment.
Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
Analyze monitoring results, identify trends, and provide clear insights and recommendations to business partners.
Support quality standards through calibration sessions and contribute to continuous improvement efforts.
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Assist in testing patient samples according to standard operating procedures.
Maintain equipment in good operating condition and ensure sufficient inventory of materials.
Recognize, escalate, and troubleshoot equipment malfunctions and common processing errors.
Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Manage the full project life cycle for data collection, including budgets and client communication.
Coordinate with internal teams to ensure timely, cost-effective project completion.
Ensure compliance with industry standards and quality requirements.
M3 Inc. is a global leader in healthcare technology and research solutions, serving over 5.8 million physician members worldwide. The company operates in major markets across the US, Asia, and Europe, with a focus on innovation and quality.
Conduct regulatory compliance reviews of loan origination and servicing documentation.
Perform data trending analysis to identify systemic risks and prepare management reports.
Collaborate with cross-functional teams to strengthen internal controls and support regulatory readiness.
Zippy is a fintech company that specializes in home loans and insurance for manufactured home buyers. It is a remote-first team backed by institutional investors, offering competitive pay and excellent benefits.
Lead strategic initiatives to improve STARS, CAHPS, PWP, and HEDIS performance across the health plan.
Manage a team of 3-6 direct reports and collaborate with cross-functional teams.
Design and evaluate outreach programs to enhance member experience and close care gaps.
Sentara Health Plans provides health plan coverage to close to one million members in Virginia. It is part of Sentara Health, a not-for-profit integrated healthcare provider with nearly 30,000 employees and a family-friendly culture.
Support analytical operations of Provider Services by performing data analyses and creating reports.
Evaluate provider network adequacy and performance via data modeling, analysis, and reporting.
Complete reports and projects for teams like Provider Services, Client Services, Implementation, and Sales.
Navitus is a pharmacy benefit manager (PBM) alternative committed to reducing drug costs and making medications more affordable. They value diversity, creativity, and growth, and focus on excellent service.
You will communicate with clients on the phone to understand their situation and advise them on next steps.
You’ll master complex topics and internal tools to help hundreds of people each week.
You’ll be measured by and compensated for the impact you have on clients.
Atticus is a platform that connects sick or injured Americans with government benefits and insurance compensation. The company has raised over $100 million from top VC firms, helped hundreds of thousands of people access over $10 billion in aid, and earned over 20,000 five-star reviews.
Leads new and existing CRO laboratory projects, ensuring project plans are translated into action and results.
Manages all aspects of designated protocols, accountable for overall project performance and client satisfaction.
Provides internal consulting on project management issues and identifies opportunities for process improvement.
Precision for Medicine is a contract research organization that accelerates the development of novel therapeutics through laboratory services. The company fosters a collaborative culture and is dedicated to advancing clinical research globally.