Business Operations Director - Field Service

Culligan Quench

Remote regions

US

Salary range

$125,000–$140,000/yr

Benefits

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Business Performance Management & Analytics:

  • Own monitoring and governance of key performance indicators (KPIs) across the Field Service organization.
  • Analyze operational and financial performance trends to identify opportunities, risks, and corrective actions.
  • Develop dashboards and scorecards to support leadership reviews and action planning.

Operational Leadership & Governance:

  • Provide strategic leadership and operational direction to Regional Operations Managers for consistent performance.
  • Enforce enterprise-wide governance, standards, and accountability through comprehensive audit strategies.
  • Lead cross-functional initiatives to improve service delivery, efficiency, and customer outcomes.

Financial Management & Productivity Improvement:

  • Support annual operating plan development, forecasting, and budget management.
  • Monitor operational expenses and productivity metrics to achieve financial objectives.
  • Drive initiatives that optimize labor utilization, service delivery costs, and overall efficiency.

Culligan Quench

Culligan Quench delivers on-demand filtered water solutions to more than 120,000 customers across North America, helping eliminate single-use plastic bottles. With over 1,600 team members and 90+ locations, the company fosters a culture of innovation, customer focus, and operational excellence.

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