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O.R. TRAX
O.R. TRAX
2 open remote positions
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Salary Distribution
2 of 2 jobs
Open Positions
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution. Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence. Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
Jira
Confluence
Customer Support
Problem Solving
Communication
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs. Write and maintain SOPs and Confluence documentation for support processes and best practices. Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
Customer Support
Team Leadership
Confluence