Vendor Support Representative

What You'll Do:

• Answer inbound vendor support calls and make outbound follow-ups to resolve tickets.
• Manage tickets in Jira Service Management from intake through resolution and keep documentation current.
• Investigate issues thoroughly, identify root cause, and propose clear solutions while following escalation paths.

What We're Looking For:

• Experience with Atlassian tools and phone-based support, with strong investigative and deescalation skills.
• Solution-oriented, detail-oriented, and comfortable multitasking across calls, tickets, and documentation.
• Strong written and verbal communication, reliable, and team-first with a quick learning ability.

Why O.R. TRAX?:

• Make a massive impact on hospital efficiency and patient safety with a proven SaaS solution.
• Be part of explosive growth with room to advance toward Vendor Support Operations Lead.
• Enjoy a fun, driven team culture where wins are visible and mistakes get fixed fast.