Lead the Content Strategy & Corporate Communications function, owning narrative governance, editorial direction, and executive communications.
Manage a multidisciplinary team of content and communications professionals, building operating models, AI-enabled workflows, and governance.
Oversee PR, internal and partner communications, social media, crisis readiness, and reputation analytics to drive measurable business impact.
ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. Our inclusive, positive culture ensures every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Drive operational excellence as the force multiplier for the global Product & Engineering organization.
Standardize the product delivery lifecycle and leverage AI to streamline workflows.
Lead a team of Product Program Managers and oversee product knowledge management.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been recognized as a Great Place to Work in multiple countries.
Own content planning and delivery for ServiceNow's flagship events, including AI Summit series and Knowledge.
Partner with marketing, events, and product teams to drive alignment without direct authority in a matrixed environment.
Lead content governance, speaker readiness, and AI-enabled operational improvements to elevate event experiences.
ServiceNow is an AI platform company that automates workflows and helps 85% of the Fortune 500 work smarter. Founded by engineer Fred Luddy, it builds an AI-native culture where technology and talent are unstoppable together.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Map the full content lifecycle end-to-end and redesign the organizational model underneath it.
Stand up scaled content services for enterprise clients from design through go-live, stabilization, and handover.
Redesign the operating model around AI-native capability, including workflows, roles, and decision rights.
Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. The company has nearly 2,000 people with 50% engineers and 50% creative talent, and works across tech, CPG, financial services, travel, government, and media categories.
Manage day-to-day operations for enablement programs, including intake, planning, scheduling, and launch readiness.
Administer and optimize enablement platforms, such as learning management and content systems, and maintain reporting on program adoption and impact.
Establish and maintain standard processes, templates, and governance for enablement content, and coordinate cross-functional stakeholders.
Maleda Tech is a technology company that provides enablement operations services. We're a small, agile team with a culture focused on efficiency and supporting field performance.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Lead the delivery of Managed Services commercial operations, ensuring SOWs, PCRs, and amendments are complete, consistent, and ready for review.
Coordinate commercial intake, track requests, and route issues to appropriate owners while maintaining visibility into status and dependencies.
Drive continuous improvement by standardizing templates, checklists, and workflows, and provide operational reporting on performance metrics.
AHEAD builds platforms for digital business, weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. AHEAD fosters a culture of belonging and values diversity, with a focus on employee growth through training and certifications.
Manage incoming project requests and workflows using Monday.com, ensuring accurate tracking, prioritization, and completion.
Coordinate marketing activities for office relocations, webinars, and vendor relationships while improving processes with AI tools.
Support employee onboarding and shared inbox management, maintaining process documentation and operational guidance.
Our partner company operates in the marketing and content space, leveraging technology to streamline operations. They foster a collaborative, technology-enabled culture focused on efficiency and innovation.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.
Kobie is a loyalty solutions partner for top global brands, focused on building emotional connections with consumers. Named a Top Workplace in the USA, they foster a collaborative, growth-focused culture and support a diverse, inclusive team.
Lead the multi-year strategy and 12-month roadmap for Product Support Operations, aligning with company objectives.
Oversee and develop high-performing Technical Program Management and Customer Experience teams.
Own execution of complex, company-level programs and define AI-enabled operating models.
Tubi is a free streaming service that entertains over 100 million monthly active users with a vast library of movies and TV shows. Founded in 2014 and headquartered in San Francisco, Tubi is a division of Fox Corporation and part of Tubi Media Group.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
Develop knowledge management documentation and process improvements to streamline recurring support needs.
Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.
Coordinate departmental projects and strategic initiatives, maintaining project plans, workback schedules, and action logs.
Document current workflows, identify bottlenecks, and recommend process improvements to increase efficiency.
Develop SOPs, templates, toolkits, and resources while supporting knowledge management and gap analysis.
The American Heart Association is a voluntary health organization dedicated to fighting heart disease and stroke. Founded in 1924, it is a large non-profit with a culture focused on work-life harmonization and professional development.
Own the strategy and roadmap for product team tools and workflows, including Aha!, Confluence, and Pendo.
Build and manage the product analytics stack and enablement programs for PMs.
Define operational metrics, partner with engineering, and manage the APM team.
SaiSystems Health is a healthcare IT company focused on improving product delivery through operational excellence. They are a growing organization that values systems thinking, data-driven decision-making, and mentorship, fostering a culture of continuous improvement.
Own the complete lifecycle of content strategy, execution, and distribution, directly shaping the market narrative.
Build and evolve a company-wide content strategy aligned to growth priorities, target segments, and the buyer journey.
Measure and report on content performance, translating metrics into an experimentation roadmap for continuous growth.
CaptivateIQ is a leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. Backed by Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, the company is on a mission to help every company improve their return on incentives and sales planning, with a culture recognized as a best place to work by Glassdoor and Comparably.