Director, Product Support Operations

Key Responsibilities:

• Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives.
• Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management.

What We're Looking For:

• 7+ years of technical program management or operations experience, including 4+ years leading and developing teams.
• Proven track record of landing complex, multi-org programs end to end with measurable company-level impact.

Why Join Us:

• A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations.
• Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing.

Team Culture:

• Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself.
• Strong portfolio management judgment, including prioritization against company strategy.