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Role Overview:
- Responsible for planning, coordinating, and streamlining operational needs for technology delivery.
- Manages production support for mid-size health plans and core administrative systems.
Key Responsibilities:
- Manage operational excellence, SLA reporting, and incident resolution.
- Address Edifecs and EDI issues in production while driving customer priorities.
- Coordinate system maintenance and upgrades across multiple vendors.
Qualifications:
- Bachelor's degree and 6+ years managing customer-facing production support.
- Strong experience with healthcare payer platforms and Edifecs/MoveIt.
- Hands-on SQL experience and working knowledge of ITIL practices.
Work Environment:
- Remote role with working hours in Eastern Standard Time.
- Occasional travel up to 5% for customer interactions.
HealthEdge
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.