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Responsibilities:
- Own incident management end to end, lead war rooms, and drive restoration.
- Establish unified incident process and Problem Management from scratch.
Requirements:
- 5+ years incident management or SaaS operations, with 24/7 on-call availability.
- Strong communication, analytical skills, and Loomi product proficiency.
Culture:
- Virtual-first with flexible working hours, trust, and freedom.
- Benefits include education budget, stock options, parental leave, and DisConnect days.
Bloomreach
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.