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Responsibilities:

  • Coordinate cross-provider IT service delivery and governance.
  • Maintain service plans, catalogs, runbooks, and escalation paths.
  • Drive incident, problem, change, and improvement processes.

Qualifications:

  • Bachelor's degree and 7+ years of IT service management experience.
  • ITIL-aligned expertise with ServiceNow reporting skills.
  • Experience managing multiple vendors and stakeholders.

About NetImpact:

  • Trusted advisor for federal digital transformation.
  • Top Work Place winner with a collaborative culture.

NetImpact Strategies Inc.

NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.

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