Administer and maintain the ServiceNow self-service portal, service catalog, knowledge content, and ticket-routing rules to enhance Tier 0 capabilities.
Analyze service data to convert recurring incidents into reusable knowledge and automated resolutions, reducing avoidable tickets and improving customer experience.
Configure dashboards and reports to track self-service adoption, deflection, and routing accuracy, and coordinate with teams for controlled releases and testing.
Computer World Services (CWS) provides IT solutions and support for federal and DoD clients. The company values diversity and inclusion, offering equal employment opportunities.
Maintain and improve ServiceNow workflows supporting reliable federal IT service operations.
Develop and test Flow Designer automations with documented fallback and rollback paths.
Troubleshoot workflow failures, integrations, permissions, and data quality issues.
NetImpact Strategies is a digital transformation consultancy that partners with federal agencies to deliver solutions in cloud, automation, cybersecurity, and data analytics. With a collaborative culture and recognition as a Top Workplace for several years, the company emphasizes innovation and employee well-being.
Design, develop, configure, test, deploy, and maintain ServiceNow applications and technical solutions.
Build and enhance ServiceNow capabilities across ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, and workflows.
Collaborate with technical teams and stakeholders in an Agile environment to deliver secure, reliable, and meaningful public-sector solutions.
They are a mission-driven technology team delivering enterprise solutions that support a large U.S. Department of Homeland Security technology environment. They value technical excellence, continuous improvement, and meaningful public-sector impact.
Lead integrated service coordination across service desk, application teams, cybersecurity, and clinical governance.
Maintain service management plans, catalogs, runbooks, escalation paths, and decision logs.
Coordinate incident, problem, change, and improvement processes in ServiceNow workflows.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.
Lead service integration across multiple IT providers and vendors.
Develop the Integrated Service Management Plan, RACI, and interface agreements.
Establish clear case ownership, escalations, and handoffs.
Rackner provides technology and services supporting federal missions, including cloud, DevSecOps, AI/ML, software engineering, and mission operations. The company values collaboration, professional growth, and practical solutions to complex challenges.
Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
Collaborate with stakeholders to implement ServiceNow modules including Incident, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
Troubleshoot workflows, maintain technical documentation, and ensure compliance with security policies.
Edgewater Federal Solutions is a federal contracting company that provides information technology and mission support to government agencies. They support major national laboratory programs and foster a collaborative team environment.
Develop and execute test plans for ServiceNow applications using ATF and manual testing.
Perform functional, regression, and integration testing on ITSM modules like Incident and Change.
Collaborate with developers and stakeholders in an Agile environment to ensure reliable releases.
G2IT is an IT services firm that provides mission-critical federal IT modernization solutions. The company is a growing team of experienced IT professionals supporting a Department of War agency in a remote environment.
Design and maintain interactive dashboards using ServiceNow Performance Analytics and Microsoft Power BI.
Extract and integrate data from ServiceNow ITSM modules to create automated reporting solutions for government leadership.
Analyze ITSM data to identify trends and drive continuous improvement in service delivery.
G2IT is a government contractor providing IT services to the Department of Defense. They support large-scale programs with a focus on customer service and mission-critical operations, fostering a collaborative culture in a remote environment.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Support development and maintenance of the program ITSM Plan and Service Management System.
Map and analyze ITSM processes to identify gaps, duplication, bottlenecks, and automation opportunities.
Facilitate process reviews and support continual improvement across ENLIST tasks.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.
Serve as the technical authority for CSM, ITSM, and ITOM architectures, ensuring alignment with platform strategy and standards.
Lead design and implementation of scalable, OOTB-compliant solutions with integrations across Azure, Datadog, and Tanium.
Provide technical direction to developers and admins, conduct design/code reviews, and support governance and operational excellence.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive, meaningful culture and innovative technologies.
Define and execute interface mapping, reconciliation, rollback, and failure-recovery tests while documenting architecture decisions.
NetImpact Strategies is a digital transformation consultancy driving impactful change for the Federal Government through agile, outcome-focused solutions. Recognized as a Top Work Place multiple years, they foster a dynamic and collaborative culture focused on innovation and employee well-being.
Evaluate automation opportunities using service data and operational trends to maintain a prioritized backlog.
Build and enhance ServiceNow workflows using Flow Designer and Integration Hub.
Develop REST API integrations and optimize GitLab CI/CD pipelines with automated testing.
Rackner engineers smarter workflows to deliver more reliable federal health IT services. They are a company that offers a comprehensive benefits package and supports professional development.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Design, develop, and maintain enterprise ServiceNow applications and integrations for a national laboratory.
Collaborate with analysts and stakeholders to translate business needs into technical solutions across multiple ServiceNow modules.
Ensure platform security, performance, and alignment with ITIL processes while supporting ongoing development.
This company partners with major national laboratories to deliver IT solutions in a mission-focused environment. It values collaboration and quality, supporting critical services with a small, specialized team.
Define and document a robust Configuration Management process, including policy, procedures, and CI lifecycle, modeled in Visio or comparable tools.
Design and build ServiceNow workflows in Flow Designer to support CI lifecycle, approvals, and data quality integrations.
Work directly with service owners to understand configuration data usage, shape the data model, and own CI data quality standards and automation.
Empower AI is AI for government, providing federal agency leaders with tools to elevate workforce potential and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.
A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.
Lead IT Capability Request analysis, requirements elicitation, and business/solution assessments for a federal agency.
Translate mission needs into epics, user stories, and acceptance criteria while supporting UAT and implementation.
Mentor analysts, establish requirements standards, and deliver executive-level reports and recommendations.
Provides enterprise IT consulting and support to a federal agency, specializing in requirements analysis, technology evaluation, and service delivery. A remote-first government contractor with an experienced team, it values mentorship, quality, and collaboration.
Own ServiceNow administration, upgrades, and ATF regression testing, including users, roles, ACLs, and workflows.
Build scoped apps and automations using Flow Designer, Business Rules, and Script Includes.
Design integrations between ServiceNow, NetSuite, and Arena via IntegrationHub and REST APIs.
ThermalWorks transforms data center cooling with ultra-efficient, modular systems that support dynamic AI workloads with zero water consumption. Part of Endeavour, it fosters a fast-paced, entrepreneurial culture focused on innovation, ownership, and making a real impact.
Lead daily service-desk operations, managing incident, request, and problem queues across all support tiers.
Develop staffing schedules, monitor queue volumes, and coordinate escalations and shift handoffs for 24/7/365 coverage.
Use ServiceNow to manage tickets, dashboards, reports, and knowledge, while conducting quality reviews and identifying improvement opportunities.
Computer World Services (CWS) provides IT service desk operations and support for government contracts. The company is an equal opportunity employer committed to diversity and inclusion, with a focus on delivering high-quality technical services.