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Architecture & Platform Leadership:
- Serve as the technical authority for CSM, ITSM, and ITOM architectures.
- Lead design of scalable, OOTB-compliant solutions and integrations.
- Maintain architectural documentation and participate in governance boards.
Technical Delivery Leadership:
- Provide technical direction to developers and admins across initiatives.
- Collaborate with analysts and product owners in Agile sprints.
- Conduct design and code reviews to ensure quality.
Operational Excellence & Governance:
- Ensure compliance with SAS governance and ServiceNow best practices.
- Use Health Scan results to reduce technical debt.
- Support CMDB, service mapping, and event correlation initiatives.
SAS
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive, meaningful culture and innovative technologies.