Remote Information technology Jobs · ITOM

Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices. Develop and maintain workflows, business rules, UI policies, and client scripts. Implement integrations with third-party systems using pre-built extensions and APIs.

This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with Customers and Partners.

In this position, you will be responsible for holistic ITSM projects: from analysis and design to rollout and optimization. You will support companies in the digital transformation of their IT & Enterprise Service processes. You will take on the role of Trusted Advisor for customer management and are the central contact person - internally & externally.

This role will primarily focus on designing, configuring, and implementing ITOM solutions on the ServiceNow platform (Discovery, Service Mapping, Event Management, CMDB, Cloud Provisioning & Governance), while also contributing to reliability engineering practices such as automation, monitoring, and incident management. You will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability.