Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Lead the analysis, implementation, and support of mission-critical enterprise applications.
Serve as senior technical advisor and mentor for junior analysts.
Provide strategic recommendations for application modernization and lifecycle management.
Evanhoe provides IT solutions and enterprise application support for federal government agencies. The company maintains a team of experienced professionals and emphasizes security compliance and technical excellence.
Analyze, support, and maintain enterprise business applications to ensure performance and availability.
Troubleshoot application issues, perform root cause analysis, and provide Tier II support to end users.
Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
Evanhoe supports enterprise business applications for government and commercial clients, delivering IT solutions and technical services. The company is an experienced IT organization focused on reliability, collaboration, and mission success.
Collaborate with stakeholders to elicit requirements and lead Agile project implementations.
Document user stories, workflows, and process maps; perform gap analysis and QA activities.
Act as liaison between clients and development staff, providing support during and after implementation.
A.J. Boggs supports public sector organizations by delivering technology and business solutions. The company values collaboration, innovation, and professional development, offering a flexible and client-focused work environment.
Support project planning, tracking, and reporting for Federal Student Aid cybersecurity and IT initiatives.
Coordinate activities across cybersecurity, technical, and business teams to manage milestones, risks, and deliverables.
Develop status reports, dashboards, and metrics to support program decision-making.
SkyePoint Decisions is a leading cybersecurity architecture and engineering, critical infrastructure, and applications development IT service provider headquartered in Dulles, Virginia, serving federal government clients. The company is an established ISO-certified small business with a collaborative culture focused on excellence, flexibility, and employee empowerment.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Build a strategic bridge between IT teams and customers to improve service and protect OIG technical resources.
Lead pre-discovery, discovery, ROI assessment, and roadmap development for software lifecycles.
Support UAT, training, demos, and post-deployment feedback to drive satisfaction and future iterations.
Tier One Technologies provides IT services and support to direct U.S. Government clients, specializing in the law enforcement and OIG domain. The team culture emphasizes operational credibility, strategic collaboration, and customer advocacy.
Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Support development and maintenance of the program ITSM Plan and Service Management System.
Map and analyze ITSM processes to identify gaps, duplication, bottlenecks, and automation opportunities.
Facilitate process reviews and support continual improvement across ENLIST tasks.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.
Lead complex analysis and strategic planning for high-impact IT solutions in software asset management.
Drive process compliance, governance, and adoption of best-practice SAM approaches across the organization.
Collaborate with stakeholders to define technology roadmaps and mentor colleagues in SAM expertise.
CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services through over 2,300 clinics and 137 hospitals. With more than 157,000 employees across 24 states, it fosters a culture of faith-driven innovation and humankindness.
Translate complex business needs into practical technology solutions in a healthcare environment.
Perform functional analysis, configuration, testing, data mapping, and production support.
Manage small to intermediate projects and collaborate with stakeholders, technology teams, and vendors.
This company partners with organizations to deliver healthcare technology solutions and process innovation. The culture emphasizes collaboration, innovation, and a fully remote work environment.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Design, develop, configure, test, deploy, and maintain ServiceNow applications and technical solutions.
Build and enhance ServiceNow capabilities across ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, and workflows.
Collaborate with technical teams and stakeholders in an Agile environment to deliver secure, reliable, and meaningful public-sector solutions.
They are a mission-driven technology team delivering enterprise solutions that support a large U.S. Department of Homeland Security technology environment. They value technical excellence, continuous improvement, and meaningful public-sector impact.
Lead discovery sessions with stakeholders to capture and document product requirements, ensuring shared understanding.
Translate functional requirements into detailed technical specifications, bridging business and engineering teams.
Own and prioritize the team's backlog of user stories and facilitate agile refinement sessions.
Megaport is the global leader in Network as a Service (NaaS), connecting businesses to cloud, data centers, and each other. With over 600 employees across Asia-Pacific, Europe, and the Americas, the company fosters a collaborative, supportive culture where curiosity and customers drive success.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Monitor project progress, identify and mitigate risks, and provide timely status updates to client and senior management.
Manage ServiceNow projects from initiation to completion using Scrum-based Agile methodology, ensuring adherence to timelines and budgets.
Serve as primary point of contact for technical aspects of the ServiceNow platform and support planning across multiple modules.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovation and agility. The company has been recognized as a Top Work Place by The Washington Post multiple years, fostering a dynamic and collaborative culture.
Support Army logistics enterprise architecture, cybersecurity, and systems integration initiatives.
Analyze business and technical requirements to drive modernization and digital transformation.
Develop executive-ready briefings, dashboards, and architectural recommendations for Army leadership.
LMI is a digital solutions provider focused on accelerating government impact with innovation and speed, delivering commercial-grade platforms and mission-ready AI to federal agencies. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors with a collaborative, mission-driven culture.
Elicits, analyzes, documents, and validates functional and non-functional requirements.
Performs gap analysis and identifies business needs and improvement opportunities.
Plans, coordinates, and monitors project deliverables and serves as liaison between business units and technical teams.
Horace Mann provides auto insurance and financial products for educators. Serving over 4,100 school districts nationwide and publicly traded on NYSE with $12 billion in assets, the company is dedicated to helping educators protect their finances and plan for retirement.