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About the Role:
- DMI is seeking an experienced Service Desk Analyst to serve as the first point of contact for federal application users.
- This remote position requires U.S. citizenship and familiarity with government compliance standards.
Responsibilities:
- Authenticate callers, create tickets, and assist users with system navigation and troubleshooting.
- Resolve recurring issues including travel requests, expense reports, and access role changes.
- Escalate complex tickets to Tier 2 research and notify users of outages.
Qualifications:
- High school diploma with 1-3 years of IT support or help desk experience.
- Knowledge of IT systems, government regulations, and NIST standards.
- Certifications such as ITIL or CompTIA A+ are a plus.
Working at DMI:
- DMI offers a supportive culture with core values like integrity and customer focus.
- Benefits include 401(k), tuition assistance, healthcare, and wellness programs.
DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.