Similar Jobs
See allTier 1 Technical Support
DrFirst
US
Customer Service
Technical Troubleshooting
Zendesk
Vendor Support Representative
O.R. TRAX
US
Jira
Confluence
Customer Support
Sr. Solutions Analyst (Clinical)
PointClickCare
US
SaaS Support
Customer Support
Troubleshooting
Product Support Specialist
Hanover Research
US
Customer Support
Troubleshooting
CRM
Customer Support Analyst - Morning Shift
CENTRL
US
Customer Support
SaaS
Troubleshooting
Position Purpose:
- Support federal healthcare clients using digital applications.
- Assist users with access, navigation, and routine issues.
Duties & Responsibilities:
- Provide support via phone, email, chat, or ticketing system.
- Manage tickets through resolution and document troubleshooting.
- Identify recurring problems and recommend improvements.
Minimum Qualifications:
- Bachelor's degree or equivalent with troubleshooting experience.
- Experience with ticketing systems and strong customer service.
Preferred Qualifications:
- Familiarity with CMS, HHS, or healthcare technology.
- Experience with Jira, ServiceNow, or Salesforce.
- Agile development experience.
Magpie Health Analytics
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.