Provide technical support to customers through omni-channel including inbound phone calls, live chat, and web ticketing.
Diagnose, troubleshoot, and root cause technical problems while applying protocols and creative problem-solving.
Escalate unresolved issues and report potential problems to supervisors for process improvement.
DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Serve as the Tier 1 point of contact for users across Hanover's digital products, resolving issues with professionalism and clarity.
Manage user onboarding, account setup, and access while escalating technical issues to Product and Engineering teams.
Track support trends and provide feedback to shape product improvements and maintain self-service resources.
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Act as a point of contact with customers, monitoring incidents to ensure Service Level Agreements are respected.
Document and report unresolved issues to customers and follow up with professionalism.
Collaborate with global team and establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent customer support.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands, fostering a culture of integrity, innovation, and impact.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
Accurately document client issues and escalate to Engineering as needed.
Mentor new team members and support Level 1 agents with guidance.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
Monitor system alerts and respond promptly to issues during assigned shifts.
Follow established troubleshooting protocols and execute actions based on flowcharts.
Maintain detailed logs and escalate issues to senior engineering staff as needed.
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.